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Not receiving emails from one individual, black circled x in front of my email address?

Kincer, Georganne (kincergl) 0 Reputation points
2025-10-28T14:54:53.47+00:00

I am not receiving emails from one individual, other emails come through fine. Seems to only occur on Mondays, on Tuesdays emails come through fine. When I receive the 2nd request on Tuesday with a copy of the 1st email there is always a "black circled x" next to my email address on the 1st email. I haven't been able to find what is causing this issue. If you have any ideas please advise?

Thank you,

Georganne

Microsoft 365 and Office | Microsoft 365 Defender | Other | MacOS
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  1. JC 8,225 Reputation points Independent Advisor
    2025-10-28T15:34:37.46+00:00

    Hello,

    When you enter an email address in Outlook, a small circle with an x within usually displays to let you know if there is a problem with the domain or email address you are trying to send the message. It might imply that the domain is invalid or has been blocked, or that the email address you gave is inaccurate or does not exist.

    In short, either blocked, or their domain provider is having issues, you mentioned this only happens on Mondays, they could be doing maintenance, but we can't say for sure.

    Make sure their email and/or domain/website is not blocked in your email's blocklist, better yet add them to the trusted senders list.

    Hope this helps,

    JC

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