Need to contact support to remove credit card from being charged. Not able to access portal or submit tkt for assistance. Need email or number to contact.
AADSTS5000225: This tenant has been blocked due to inactivity.
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Sergio Teran
41
Reputation points
I have been charged for a Service(azure) and was unaware of and need to cancel and get reiumbursement. I am unable to access my Portal space due to inactivity but I'm still getting charged. I call support and get directed to help.microsoft.com. I cannot get any help, what are my next steps? Please advise,
Serge
Microsoft Security | Microsoft Entra | Microsoft Entra ID
{count} votes
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Thanmayi Godithi 1,800 Reputation points Microsoft External Staff Moderator2025-10-28T06:52:36.9166667+00:00 Hi @Sergio Teran,
Thank you for reaching out on Microsoft Q&A forum.
I understand you are facing the error: AADSTS5000225: This tenant has been blocked due to inactivity.
The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.
Tenant inaccessible due to inactivity
If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.
If it has been less than 20 days since the block, please provide the following details for further assistance via private message:
- Tenant ID
- Email id - associated
- Error Code
- Correlation ID from the recent failure
- Timestamp from the recent failure
- Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored.
Note: If it's a test tenant, please re-create a new tenant for testing purposes.
Quickstart: Create a new tenant in Microsoft Entra ID
Kindly let us know if the above helps or you need further assistance on this issue.
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