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Microsoft keeps billing me but I can't figure out why?

Stephen Wood 5 Reputation points
2025-10-20T17:23:37.15+00:00

I have gotten direct billed to my checking account.
It does not have enough information to trace it.
The Microsoft subscription portal shows nothing that should generate this charge.
I have no idea where to go next.

Microsoft 365 and Office | Subscription, account, billing | Other | Android

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  1. Alex_T 6,385 Reputation points Microsoft External Staff Moderator
    2025-10-20T22:40:35.2233333+00:00

    Hello Stephen Wood,

    Thank you for reaching out in Microsoft Q&A forum.

    I understand that you're having some confusions about your charge from Microsoft.

    To investigate about your charge, please go to this link and follow the steps: How to investigate a billing charge from Microsoft

    For the security and privacy of your account, community members and moderators on this public forum do not have access to user accounts, billing details, or payment information. Therefore, we are unable to investigate charges or process refunds.

    This issue must be addressed directly with the official Microsoft Support team for Accounts and Billing:

    1. Go to Contact Us - Microsoft and sign in your account.
    2. Type Billing and payment in the search box.
    3. Click Get help and Select Contact Support.
    4. Choose Microsoft 365 and Office as Products and Services; and Billing and payment updates as Category
    5. Click Confirm.
    6. You can choose to chat with a support representative.

    Note: The chat support team only works during certain working hours. Therefore, if the last window indicates that you are unavailable, try opening it again the next day. If you prefer phone support, you can leave a phone number. That way, they can call you and help you.

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