How to fix Clipchamp's Auto Captions

Question

How to fix Clipchamp's Auto Captions

Randal Co 25

Hi!

I have used Clipchamp's auto caption before and it works fast and accurate enough. After a week of no activity, the auto caption takes too long to finish and it ends up with an X sign on the list. Attached is the screen shot. I tried restarting my laptop, reinstall the app, reupload media and everything in the help i saw online but it did not help. I think this issue started when the app was updated.

I hope you can look into this. Thank you.

Regards,

Randal

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Answer 1

Xavier-D 1,985 Microsoft External Staff Moderator

Hello Randal Co,

Thank you for reaching out to Microsoft Q&A forum

I understand your Clipchamp auto captions take too long to finish and return x sign on the list according to the screen shot you provided.

Since you have already tried several standard methods but to no avail. You should also try clearing Clipchamp cached, here is how to do it:

Press Win + R to open the Run dialog.
Type %localappdata%\Packages and press Enter.
Find the Clipchamp folder. It's usually named Microsoft.Clipchamp_8wekyb3d8bbwe.
Rename this folder to something else for example: Microsoft.Clipchamp_8wekyb3d8bbwe.OLD.
Restart Clipchamp. It will create a new, fresh cache folder.
Then you reopen Clipchamp and log in again.

This process will reset your Clipchamp preferences, but rest assure it will not delete your projects.

Feel free to reply back to this post in the add comment section if you need further assistance. I'll be happy to help.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Randal Co 25 Reputation points

2025-10-19T12:36:43.72+00:00

Did the steps but same issue. It used to not detect the scary BG music but now it detects it and and loads too. I was also asked to locate the files locations after renaming the folder.
Noelle Labrie 0 Reputation points

2025-10-19T15:55:01.7666667+00:00

I have had the same issue, followed the steps, and still cannot generate captions. What's next?
Olorunleke Fadana 0 Reputation points

2025-10-19T21:27:45.48+00:00

I am also facing the same issue. Please kindly look into this
Xavier-D 1,985 Reputation points Microsoft External Staff Moderator

2025-10-20T01:23:25.1766667+00:00
Thank you for the swift reply

It's seemed the previous method prove to be ineffective.

Here is another workaround that I have tested and prove to be working:

Instead of auto captions to English (United States) change it to a different English like English (Singapore)

This workaround shown to generate caption faster and doesn't cause the X sign to appear.

Since many users in this comment section are encountering similar issue. Make sure to keep Clipchamp app up to date, issue encounter by many people like this one will be notice by Microsoft and be patch out as soon as possible.
Olorunleke Fadana 0 Reputation points

2025-10-20T05:12:52.3366667+00:00

This really worked for me, thank you so very much
Xavier-D 1,985 Reputation points Microsoft External Staff Moderator

2025-10-22T08:20:20.9466667+00:00

Hello Randal Co

After some more testing, as of today the Autocaptions feature has gone back to working normal again, this applies to all language.

If you still encounter any more issue, feel free to let me know.

Best regard.
Randal Co 25 Reputation points

2025-10-23T05:59:31.7433333+00:00

Hi @Xavier-D

Using a different option like English (Philippines) worked for me. Thank you so much. I just also tried the English (United States) and it works now. I only have an issue about the timing. It used to be on point before the error happened. I hope this gets fixed. Again, Thank you for the support!

Regards,
Xavier-D 1,985 Reputation points Microsoft External Staff Moderator

2025-10-29T04:59:46.6433333+00:00

Hi Randal Co,

I'm glad to hear that the issue has been resolved.

You can mark my answer as helpful for other users who have the same issue can also see this thread.

Best regard.
Xavier-D 1,985 Reputation points Microsoft External Staff Moderator

2025-10-31T06:35:39.38+00:00

Hello Randal Co,
If you found my answer above in this thread is helpful, please consider marking it as "Accepted Answer" - it would be really helpful for other members in the community experiencing the same issue

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How to fix Clipchamp's Auto Captions

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