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Not able to request refund through a form, advised to contact support although no way to reach a human being representative

vali 0 Reputation points
2025-10-15T08:23:45.6433333+00:00

I cannot request a refund online for services i did not use, says to contact customer support but there is no way to contact them to talk with a representative . everything that i am getting is the ai/auto generated suggestions. The only ways provided are through the section of making a request and the phone numbers provide an ai assistant who does not redirect to a live person. There is no one to talk to and assist in the issue, stuck in the loop of coming back to the same online section that says "contact customer support".

Microsoft 365 and Office | Subscription, account, billing | Other | Android

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  1. Xavier-D 8,585 Reputation points Microsoft External Staff Moderator
    2025-10-15T13:11:51.4866667+00:00

    Hello vali,

    Welcome to Microsoft Q&A forum

    Because this is just a Community Forum, and we do not have access to your account. and this refund request may require sensitive personal information. So, it's best to contact Microsoft Support live chat for further assistance about your refund issue.

    Rest assure Support live chat will connect you to a human instead of AI.

    1. Open a website link - Contact - Microsoft Support 
    2. In the box below "We're here to help", type Microsoft 365, click "Get Help", and then click "Contact Support" below. 
    3. In this section, you will need to sign in to your Microsoft account. 
    4. Select "Microsoft 365 and Office" under Products & Services, select "Billing and Account Profile questions" as the category, and click to confirm 
    5. You can select " Chat with a support agent in your web browser " to access the chat window. 

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