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I recently brought new laptop for personal use. It comes with MS office 2024. During setup I used my Gmail email ID which already has Microsoft account created earlier. But I dont know why it is showing old beta 2016 MS version which I guess my old laptop had this. I want to understand why my existing MS account did not take new subscription. Please confirm if it is manufacturing defect?
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Answer accepted by question author
Hello, Can you please type cmd in the search on the taskbar, and press enter to launch Command Prompt, then run this command:
cscript "C:\Program Files\Microsoft Office\Office16\OSPP.VBS" /dstatus
Then please share a screenshot. Thanks!
Answer accepted by question author
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Hello Ashvin Parihar,
Thank you for reaching out in Microsoft Q&A forum.
I understand you’re concerned that after setting up your new laptop with MS Office 2024, it’s still showing the old Office 2016 version linked to your existing Microsoft account instead of activating the new subscription.
This is not a hardware defect. It’s a licensing and account configuration issue. Once you activate the new subscription, Office 2024 will appear.
You will need to check your subscription status first: go to https://account.microsoft.com/services > Sign in with the Gmail ID you used > Verify if Office 2024 is listed. If not, the new license hasn’t been activated.
After that, you can redeem the new license. Look for a product key or activation card that came with the laptop then go to https://setup.office.com and enter the key. If the laptop uses digital entitlement, you may need to create a new Microsoft account or link the license to your existing account.
Finally, you can remove Office 2016 from your laptop and download and install Office 2024 from your Microsoft account after activation by following instructions in this link: Uninstall Microsoft 365 from a PC
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