My Outlook account keeps asking to 'Re-Enter your IMAP password' why??

Question

My Outlook account keeps asking to 'Re-Enter your IMAP password' why??

MG KIWI 25

I keep getting asked to 'Re-Enter your IMAP password' in Outlook. I lose connection then the atached pop-up appears? Is this a Microsoft issue or my email provider?

Robert Neal 0 Reputation points

2026-04-27T17:50:03.4166667+00:00

Sign in doesn’t fix the problem
Vergil-V 12,530 Reputation points Microsoft External Staff Moderator

2026-04-29T10:32:19.94+00:00

Hi @Robert Neal
Thank you for reaching out.

To receive more targeted support from other forum members, I kindly recommend creating a new question where you can provide additional context and details. This will help others better understand your scenario and offer more relevant guidance.

For more information on how to submit a new question, you may refer to Ask a question on Microsoft Q&A | Microsoft Learn

Thank you for your time, and I appreciate your understanding.

Answer accepted by question author

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Robert Neal 0 Reputation points

2026-04-27T17:50:03.4166667+00:00

Sign in doesn’t fix the problem
Vergil-V 12,530 Reputation points Microsoft External Staff Moderator

2026-04-29T10:32:19.94+00:00

Hi @Robert Neal
Thank you for reaching out.

To receive more targeted support from other forum members, I kindly recommend creating a new question where you can provide additional context and details. This will help others better understand your scenario and offer more relevant guidance.

For more information on how to submit a new question, you may refer to Ask a question on Microsoft Q&A | Microsoft Learn

Thank you for your time, and I appreciate your understanding.

Answer 1

Vergil-V 12,530 Microsoft External Staff Moderator

Hi @MG KIWI
Thanks for reaching out to the Microsoft Q&A forum.
I understand you're experiencing repeated prompts to "Re-enter your IMAP password" when trying to sign in to New Outlook for Mac. I know how frustrating that can be, and I’m here to help. To better understand your situation, could you please clarify the following:

Does the issue also occur when using the email provider's web platform or the Outlook mobile app?
If possible, could you share a screenshot of the issue for visual confirmation?

Before sharing, kindly ensure that any personal or sensitive information (such as your email address, organization domain name, etc.) is removed to protect your privacy and to ensure your reply is valid.

What is your current New Outlook version and macOS version?
If applicable, does the issue persist when signing in with a different account from another IMAP email provider?

In the meantime, here are some steps you can try:

Remove and re-add the account in Outlook.
Double-check your IMAP settings, including the correct server's name, port number, and encryption method.

Please know that while our initial response might not resolve the issue right away, your input is incredibly valuable. With a bit more detail, we’ll work together to find the best solution for you.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

MG KIWI 25 Reputation points

2025-10-07T01:44:49.44+00:00

Hi, many thanks for coming back to me. I get the error message from my app on my Mac Book Pro. I was using new Outlook but changed back to Legacy to see if the problem was resolved but no, same issue. See attached screenshots. The issues hasn't happened for the past hour or so, perhaps it was a problem with the email provider. I have alos updated my password via my provider control panel.
MG KIWI 25 Reputation points

2025-10-07T01:46:02.27+00:00

My MacOS is latest version Sequoia 15.6.1
Vergil-V 12,530 Reputation points Microsoft External Staff Moderator

2025-10-07T02:34:58.0533333+00:00

Hi @MG KIWI
Thank you for the update.
As you mentioned the issue is not occurring at the moment, that’s good to hear. If it happens again in the future, I recommend signing in to your email provider’s web platform to help determine whether the issue is related to the provider itself or to the New Outlook app.
Regarding the screenshot, it hasn’t come through on my end yet. Could you kindly attach it again? Just a quick reminder to ensure the image doesn’t contain any personal or sensitive information before sharing.
Also, I’d like to clarify that Legacy Outlook for Mac will reach end of support after October 2025. Because of this, switching back to that version may not resolve the issue and is generally not recommended.

Thanks again for your time and cooperation. I’m here if you need further assistance.
MG KIWI 25 Reputation points

2025-10-07T03:12:44.09+00:00

Hi, thanks for coming back. I've attached the screenshot again and thanks for the update on Legacy Outlook.
MG KIWI 25 Reputation points

2025-10-07T03:13:44.83+00:00

I've attached a second screenshot.
Vergil-V 12,530 Reputation points Microsoft External Staff Moderator

2025-10-07T04:22:26.9666667+00:00

Hi @MG KIWI

Thank you for sharing the screenshot.

****Please understand that our forum is a public platform, and we will modify your image to cover your organization domain name in the description. Please notice to hide these personal or organization information next time you post error or some information to protect personal data. ****

From the image you provided, the error message indicates that Outlook is unable to connect to your server. In this case, I recommend reaching out to your server hosting provider to check if there have been any recent outages or disruptions recently.

Additionally, you can try signing in to your email provider’s webmail platform to confirm whether your connection is working normally.

I hope this information provides some helpful insight. Please feel free to reach out if you have any further questions.
MG KIWI 25 Reputation points

2025-10-07T04:38:39.2833333+00:00

Many thanks for the advice, well noted. I'll contact my provider for further information.

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My Outlook account keeps asking to 'Re-Enter your IMAP password' why??

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