I cannot log in to my university Microsoft Teams because code doesn’t come to authenticator app, so I cannot log in from my MacBook and my phone. Help me please

Question

I cannot log in to my university Microsoft Teams because code doesn’t come to authenticator app, so I cannot log in from my MacBook and my phone. Help me please

Khabibullina Kamila 20

I cannot log in to my university Microsoft Teams because code doesn’t come to authenticator app, so I cannot log in from my MacBo

** PII Removed **

0 comments

Answer accepted by question author

0 additional answers

Your answer

Answer 1

Alexis-NG 18,070 Microsoft External Staff Moderator

Hi @Khabibullina Kamila,
Thank you for reporting this issue with Microsoft Authenticator.

As an end user within your school organization, I recommend you contacting your school's IT department and requesting your IT administrator to reset your password and multi-factor authentication (MFA) settings using the Admin Center (Browser Cache Method) by following the steps outlined below.

1 – Navigate to Microsoft 365 Admin Center, you can click Identity at the sidebar

Microsoft 365 Admin Center website: Microsoft 365 admin center

User's image

It will lead you to Microsoft Entra Admin Center (Microsoft Entra - Microsoft Entra admin center)

Select Users

Click All users

User's image

Click on to the affected account name (your account)

For example:

User's image

2 – Select "Authentication Methods"

User's image

3 – Click "Require re-register multifactor authentication"

Next time the user sign in, the system will require them to set up a new authentication method. By using this, the affected user can re-set up the right authentication method

User's image

I hope the above information is helpful for you. If there's anything else I can help you with, please feel free to reach out again.

Looking forward to your response.

If the answer is helpful, click "Accept Answer" and vote positively. If you have more questions about this answer, click "Comment".

Note: Follow the steps in our documentation to enable email notifications if you want to receive email notifications related to this topic.

User image

Khabibullina Kamila 20 Reputation points

2025-09-24T10:01:56.1833333+00:00

But can I do it by myself? Because my university cannot solve this problem
Alexis-NG 18,070 Reputation points Microsoft External Staff Moderator

2025-09-24T14:56:06.72+00:00

Hi @Khabibullina Kamila,
Thank you for your response.

In situations like this, it's best to involve your IT department, as they have direct access to manage your account authentication settings. If your IT administrator encounters difficulties performing these tasks, I’d be happy to continue this conversation via private message to offer more direct support tailored to your case.

However, I want to emphasize that this type of issue typically cannot be resolved by an end user alone.

To view or send private messages, sign in to the Q&A forum using the account that posted this thread, then click Private Messages.

While our initial response might not always resolve the issue right away, your input and any additional details you can share will really help us work together toward a solution. Your cooperation means a lot, and it helps us ensure that we can deliver the best possible support tailored to your situation.

Thank you again for your understanding. I'm committed to supporting you every step of the way.