Not receiving emails

Dear @Aparna Veeramachaneni, 

I hope you're having a nice day. Thank you for reaching out to the Microsoft Q&A forum and for sharing your concerns. 

I understand how inconvenient it must be when you're able to send emails via Outlook but are not receiving any. There may be several potential causes for this issue. To help us narrow it down, could you please confirm the following details: 

1/ Could you please confirm whether your account is a work/school (This is an organizational account provided by a company or educational institution) or a Personal account?   

Work/School: ******@company.com or ******@school.edu  

Personal: ******@hotmail.com or ******@gmail.com (linked to Microsoft)   

2/ If your account is a work/school account, are you the IT administrator?   

3/ Are you using Classic Outlook for Windows or the New Outlook or Outlook web experience? 

4/ When did the issue start? Was it after a recent update or change? 

5/ Could you please confirm whether your Outlook application and Windows operating system are fully updated? 

6/ Are all incoming emails missing, or only from specific senders? 

7/ Have you checked your Junk Email, Other, or Focused Inbox folders? 

8/ Do you have any rules or filters set up that might be moving or deleting incoming emails? 

9/ Is your mailbox near or over the storage limit? 

10/ Are there any error messages? 

This will help us better understand the context and provide more targeted support. Any additional information will help us better understand and support you.    

I'm truly sorry for the inconvenience this issue has caused you. At this point, we're still missing some key information that would help us accurately identify the specific scenario you're experiencing.  

I genuinely appreciate your understanding and patience throughout this process. Your cooperation means a lot, and it helps us ensure that we can deliver the best possible support tailored to your situation. 

I look forward to your response and hope to hear from you soon so we can continue working toward a resolution. 

If you are using the Outlook desktop client, then try to check this issue via Outlook Web App to see whether the problem still occurs.

Does this issue happen to any other users in your organization?

Has the sender received any NDRs (Non-Delivery Reports) when you didn't receive emails? If so, provide us with full, detailed NDRs for further analysis.