How to Unblock Azure Tenant - Error code: AADSTS5000225

Hello Cory,

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 30-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 30 days since the block, please provide the following details for further assistance via private message:

• Tenant ID or Domain Name
• Affected email address
• Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored

Note: If it's a test tenant, please re-create a new tenant for testing purposes.

Quickstart: Create a new tenant in Microsoft Entra ID

Do let me know if you have any queries, we are happy to assist you further.

I am unsure if it has been 20 days or not, I don't need to save the old tenant. A new one is fine, but the direction to create a new one fails at the first step. "After you sign in to the Azure portal, you can create a new tenant for your organization."

I get the error right away that my tenant is blocked.

I will PM details, thank you.

Hello Cory,

Thanks for sharing the details. I have raised an incident with our engineering team. Once I get an update I'll let you know.

Hello Raja,

Is it something you can assist as well?

I am blocked and also getting the AADSTS5000225 error and unable to create a new tenant to bypass the error screen.

Thank you

Hello Joseph Betancourt,

I recommend creating a new thread on the same Q&A forum with as many details about your issue as possible. This will ensure better visibility within the community.

Please create a new Q&A post at https://learn.microsoft.com/en-us/answers/questions/ask/ and select the Microsoft Security | Microsoft Entra | Microsoft Entra ID tag when submitting your question and tag me over new post.