Retrieve messages older than 12 months

Hi @Bill Bascom, 

Thank you for reaching out to Microsoft Q&A Community. 

In classic outlook there are two ways to access emails older than 12 months: 

Option 1: Change Sync Settings 

• Go to File > Account Settings > Account Settings. 
   

• Select your email account and click Change. 
• Adjust the "Mail to keep offline" slider to "All". 
   

• Click Next, then Finish. 
• Restart Outlook. 

Option 2: Use a Search Folder for Old Mail 

• In the left pane, click the arrow to open folder lists and scroll to Search Folders. 
   

• Right-click it and choose New Search Folder. 
• Scroll down and select Old Mail, then click Choose. 
   

• Set the age (e.g., older than 12 months), then click OK. 
• A new folder will appear showing all emails older than the selected range. 

Please understand that our initial response does not always resolve the issue immediately. However, you can try workaround and share us more detailed information, we can work together to find a solution.      

Thank you for your understanding and corporation. Looking forward to your response.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".   

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread

Good day @Bill Bascom, 

Hope things are running smoothly on your end.

Following up on the support thread we've been working on. Did you have time checking the previous response? If you are still facing the same issue or need assistance with anything else, kindly respond to this email, and I will be happy to help.

We want to make sure everything is working as expected and that your experience remains uninterrupted.

Thank you for your patience and understanding throughout the troubleshooting process. 

I look forward to hearing from you soon.