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Windows Defender

Mike Willetts 0 Reputation points
2025-09-02T14:49:14.3633333+00:00

I have just installed DEFENDER on my android phone - App states 'Needs Attention', the 'Web Protection' is active but when dropping down the Protection is off. when i move to slider to On it automatically refers back to off.

Microsoft 365 and Office | Microsoft 365 Defender | For home | Android

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  1. Ian-T 7,745 Reputation points Microsoft External Staff Moderator
    2025-09-10T06:40:55.84+00:00

    Hello Mike Willetts

    Is there any update from you, please feel free to let me know.

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  2. Ian-T 7,745 Reputation points Microsoft External Staff Moderator
    2025-09-07T23:28:53.3933333+00:00

    Dear Mike Willetts

    Just checking in to see if the above information was helpful.  

    If you have any further updates on this issue, please feel free to post back.  

    If you think my reply is helpful to you, please remember to mark it as an answer. Warm thanks. 

     

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  3. Ian-T 7,745 Reputation points Microsoft External Staff Moderator
    2025-09-06T00:25:19.9233333+00:00

    Hi Mike Willetts

    Just checking in to see if there’s any update on this thread.  

    If your issue has already been resolved, please help the community by marking the helpful reply as an Answer. This makes it easier for others facing similar problems to find solutions quickly.  

    If you’re still experiencing the issue, feel free to share the latest details so I can continue assisting. 

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  4. Ian-T 7,745 Reputation points Microsoft External Staff Moderator
    2025-09-03T06:41:59.1966667+00:00

    Hello Mike Willetts

    Welcome to Microsoft Q&A Forum.

    I understand that your Android version of Microsoft Defender shows "Needs Attention", and toggling Web Protection OFF and back ON instantly reverts it to OFF.

    Here are some steps you can kindly follow to get this issue fixed:

    1. Check App Permissions:
      • Visit Settings > Apps > Defender > Permissions
      • Ensure both Display over other apps and Accessibility permissions are granted. There are required for Defender's protection features to function correctly on Android.
    2. Enable Battery/ Background Exemptions:
      • Go to Settings > Battery > App Launch, and ensure Defender is set to run freely in the background.
    3. Reinitiate Web Protection Properly:
      • Open the Defender app and tap Fix or Allow when prompted.
      • If Web Protection still turns off immediately, it's likely blocked from establishing necessary assistants (Like VPN or accessibility prompts).
    4. Reset Defender App
      • Navigate to Settings > Apps > Defender > Storage > Clear Cache, then Clear Data.
      • Reopen the app and follow through with all setup prompts.

    Let me know if this resolves the issue, and feel free to let me know if you need any further assistance.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".  

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. image

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  5. Mike Willetts 0 Reputation points
    2025-09-02T14:51:05.8366667+00:00

    I need to speak to someone

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