Onenote.com unable to distribute page

Question

Onenote.com unable to distribute page

Brad Aitken 20

I have been using "Class Notebook" on onenote.com for the last 1.5 years.

Now, when I go to "Distribute Page" the panel says, "Uh Oh! It looks like something went wrong!".

The report button does absolutely nothing. Any advice?

Brad Aitken 20 Reputation points

2025-08-07T02:21:34.6966667+00:00

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Brad Aitken 20 Reputation points

2025-08-07T02:21:34.6966667+00:00

Answer 1

Jeanie H 11,915 Microsoft External Staff Moderator

Hi @Brad Aitken,

Thank you for posting your question in the Microsoft Q&A forum.

Based on your description, I understand that you're experiencing a "Uh Oh! It looks like something went wrong!" error when trying to use the "Distribute Page" feature on OneNote.com, and the "Report" button is not working.

To help me troubleshoot this issue, could you please try the following steps?

Test with an incognito or private browser window. Please open OneNote in an incognito or private Browse window and see if the issue persists. If it doesn't, clearing your current browser's cache and cookies might resolve the problem.
Try a different web browser. Could you try distributing a page using a different web browser? This will help us determine if the issue is specific to your current browser.
Use the OneNote desktop app. If you have the OneNote desktop application installed, please try using the "Distribute Page" feature there to see if it works as expected.
Do your colleagues have similar issues?
Submit a manual report. Since the "Report" button isn't working, you can try submitting feedback manually. Click on the Help button (next to the Class Notebook tab), then select the Give feedback to Microsoft > Report a problem to send feedback directly to Microsoft.

Please let me know the results of these steps. Your feedback will be very helpful in narrowing down the cause of this problem.

Looking forward to your reply!

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Brad Aitken 20 Reputation points

2025-08-07T04:44:24.1433333+00:00

Thank you, it works in a private window. So strange, but appreciate the fix.
Jeanie H 11,915 Reputation points Microsoft External Staff Moderator

2025-08-07T04:51:51.9033333+00:00

Hi @Brad Aitken,

Thanks for getting back to me! Since it works in a private Browse window, that's a great sign.

In some scenarios, this usually means the issue is with your regular browser's cache or cookies. Could you try clearing your cache in that browser, then closing and reopening it? After that, log back into OneNote and try the "Distribute Page" feature again.

Alternatively, if you let me know which browser you're using, I can give you step-by-step instructions on how to clear the cache.
Brad Aitken 20 Reputation points

2025-09-16T00:21:04.9266667+00:00

After I accepted the solution of using a private browser, the solution could not be repeated, nor were the other suggested solutions of using the app, or other browser helpful. Further, I discovered other employees in my organisation experiencing the exact same error. Any suggestions since we now know this is not isolated?
Jeanie H 11,915 Reputation points Microsoft External Staff Moderator

2025-09-16T02:16:59.5033333+00:00

Hi @Brad Aitken,
Would you consider accepting the answer I provided? It would help the post reach more users, especially since many others might be facing a similar issue.

Regarding this case, I recommend reporting the issue to Microsoft product team.

May I ask if you've tried submitting feedback manually like this?

Submit a manual report: Since the "Report" button isn’t working, you can try submitting feedback manually. Click the Help button (next to the Class Notebook tab), then select Give feedback to Microsoft > Report a problem to send feedback directly to Microsoft.

If you haven’t tried this yet, please give it a go. If it doesn’t work, try using a different device, sign in, and report the issue from there. You can also ask other users experiencing the same issue to report it as well.

For now, please help me by submitting the report. If you run into any difficulties during the process, feel free to message me - I’ll be here to support you all the way.

In the meantime, may I ask if you know who your organization's IT Admin is? It’s possible to report this issue through the Microsoft Admin Center, but only someone with the Global Admin role can submit the report.

Please help me by answering this question so I can guide you through an alternative reporting method that might work better for your organization.

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