Annoying redirect in SharePoint admin centre - Viva amplify campaign

Question

Annoying redirect in SharePoint admin centre - Viva amplify campaign

Rory Benn-Clibborn 0

Hi,

I am trying to add a theme I have created in the brand center to an amplify campaign.

I read some instructions on a microsoft thread which said to navigate to the campaign site/folder in SP admin center and edit the look and feel settings by clicking the cog but everytime I open the site folder, it loads for about one second and then I just get redirected back to the amplify app without time to even let the settings cog load in DOM, let alone click it.

It's really odd that is there no way add or create a theme directly in the amplify app.

It's also incredibly unintuitive that there is no option to just change background colours of campaign sections or modify the colours in the inbuilt themes manually in the first place?

Microsoft always make things incredibly annoying and complicated. If it were anyone else in my organisation doing this they would have given up on this product immediately.

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Answer 1

Teddie-D 19,760 Microsoft External Staff Moderator

Hi @Rory Benn-Clibborn

Thank you for posting your question in the Microsoft Q&A forum.

We sincerely apologize for the inconvenience you've encountered and also thank you for sharing your experience.

As moderators, we have certain limitations, which unfortunately prevented us from reproducing your scenario. As a result, we're unable to determine exactly what may be occurring with your settings.

After researching, I found that Viva Amplify is starting to support themes and fonts from SharePoint’s Brand Center, allowing for consistent branding across campaigns. While themes are applied automatically, overriding them requires deployment at the endpoint level. As a result, even if a theme is available, applying it to a campaign is still subject to SharePoint configuration and administrative permissions.

We completely understand how valuable these enhancements would be for users, and we kindly encourage you to submit your feedback to Microsoft through the Ideas · Community. User feedback can occasionally influence future updates and feature enhancements.

Since I’m not very familiar with the Viva amplify environment and want to avoid providing an incorrect solution, I recommend you start a new thread in Microsoft Viva Community for more guidance from experts in that area.

Thank you for your patience and understanding.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Teddie-D 19,760 Reputation points Microsoft External Staff Moderator

2025-08-04T04:28:54.21+00:00

Hi @Rory Benn-Clibborn
I hope the information provided was helpful. If you have any further updates or questions, please feel free to share them. Thank you!
Rory Benn-Clibborn 0 Reputation points

2025-08-05T23:16:00.1166667+00:00

Hi Teddie,

Thanks for the response. I was following instructions on this thread about the applying the theme I've created in Brand Center via the admin center "active sites" list. The issue is that every time I open the site in SharePoint it automatically redirects away from the SharePoint site to the Viva Amplify UI which doesn't allow me to select "change the look" or apply the themes I've created. Would you know if there is a simple way to stop the auto-redirect so I can access the site settings in SharePoint?

I've successfully applied the custom theme to other sites that I am an admin for but this one is proving to be a major pain.

It's so frustrating because the product is so close to being perfect for our needs but this is a deal breaker. All I am trying to do is change the background colour of a section block to match our brand guidelines. It shouldn't be this difficult to customise themes to meet organisational branding needs.
Teddie-D 19,760 Reputation points Microsoft External Staff Moderator

2025-08-06T09:09:36.3+00:00

Hi @Rory Benn-Clibborn
Thank you for your response.
I'll reproduce the scenario you're experiencing based on the thread you're following and share the results once testing is complete. This will help determine whether the issue occurs on my end as well or is specific to your setup.

However, I’m still exploring this myself and don’t consider myself an expert in this area. To ensure your time is well spent, I recommend starting a new thread in the Microsoft Viva Community. It’s a great space full of helpful, knowledgeable people who are more than willing to walk you through the steps and share their experience. Thank you for your patience and understanding.
Teddie-D 19,760 Reputation points Microsoft External Staff Moderator

2025-08-07T08:22:21.5833333+00:00

Hi @Rory Benn-Clibborn
I followed the steps outlined in the thread you shared, but it didn’t redirect to the Amplify UI the way it did for you. So, I'm uncertain about the exact cause of the issue.
If the issue is isolated to a single site, I recommend reviewing that site's configuration settings.

Apologies for redirecting you to the related development team support as the moderators in this community have limited resources to check the backend information, and to get the fast and better assistance we requested for it.
Appreciate your patience and understanding. Have a great day!