Error code 30015-45 (193) and 0-2031-(17002)

Question

Error code 30015-45 (193) and 0-2031-(17002)

Paul 20

When I try to install or uninstall Office 365, i always get the message "there went somewthing wrong" with error code 30015-45 (193).

After closing the fist error-popup a second popup shows up with error code 0-2031-(17002).

There already is a question with the same topic. But i don't know how to get to the file that is mentioned in the answer.

Can someone help me?

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Alvaro de Souza da Silva 0 Reputation points

2026-09-08T11:40:16.2233333+00:00

I managed to resolve both error 30015-26 and 30015-45. To do this, I ran the repair tool on my Dell laptop, which detected a fault in the FAT (Partition Table). That is why an "insufficient space" message would sometimes appear during the Office 365 reinstallation. After fixing that, everything went back to normal.

Answer accepted by question author

Jeanie H 11,945 Microsoft External Staff Moderator

Hi Paul,

Thank you for posting your question in the Microsoft Q&A forum.

Understanding the Error Codes

Error 30015-45 (193) typically occurs due to:

Incomplete or corrupted previous Office installations.
Conflicts with antivirus or firewall software.
Missing system files or insufficient permissions.

Error 0-2031-(17002) often appears when:

Another Office installation is already in progress.
Network issues or system resource limitations interfere with the setup.

To help me understand your situation better, could you please tell me:

Is your Office account a personal account or a work/school account?
Did you initially follow option 2 in this Uninstall Microsoft 365 from a PC - Microsoft Support to uninstall?
Have you already tried uninstalling Office using the Microsoft Support and Recovery Assistant (SaRA) tool?

Microsoft recommends using this tool for a complete and clean uninstallation of Office, as simply uninstalling from the Control Panel might leave behind residual files that cause issues.

You can find more information and download the tool here: Video: Uninstall Office - Microsoft Support

If you haven't run it before, please help me run this SaRA tool and follow its prompts to clean up any previous Office installations. This is often the most effective first step.

You also asked about a specific file mentioned in another forum post, wondering if it's an ISO file. Error Code: 30015-45(193) during Microsoft365 installation - Microsoft Q&A

It's likely referring to an ISO file in the context of a clean installation.

However, please note that if the link provided in that post (like https://account.microsoft.com/services) leads to a login.live screen, that ISO method is typically for personal accounts. If you have a work account, you won't be able to sign in using that path.

So please help me try uninstalling Office thoroughly using the SaRA tool. After it completes, restart your computer, and then try reinstalling Office 365.

If you still encounter the same error after using the SaRA tool and attempting a fresh installation, please let me know, and send me a screenshot of the error message. That will give me more clues to guide you to the next step.

Please understand that our initial response may not always resolve the issue right away. But with your help and a bit more detail, I'll try my best to help you. 

Looking forward to your reply! 

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1 additional answer

Alvaro de Souza da Silva 0 Reputation points

2026-09-08T11:40:16.2233333+00:00

I managed to resolve both error 30015-26 and 30015-45. To do this, I ran the repair tool on my Dell laptop, which detected a fault in the FAT (Partition Table). That is why an "insufficient space" message would sometimes appear during the Office 365 reinstallation. After fixing that, everything went back to normal.

Answer 1

Paul 20

Hi Jeanie,

Thanks for your help.

My account is an work/school account.

I could not run option 2 in Uninstall Microsoft 365 from a PC - Microsoft Support , because you need to login but i guess the login works only with an personal account. Message: "The account does not exist"

I installed SaRA and tried to click throught the options "Microsoft 365 troubleshooters" and then "Microsoft 365 uninstall troubleshooters".
When I click the "Start" button nothing happend (no popup)
Somehow SaRA was still working in the background.

I tried to run the "Office Setup" again and it worked.

Jeanie H 11,945 Reputation points Microsoft External Staff Moderator

2025-07-24T02:57:58.7266667+00:00

Hi Paul,

I'm really glad to hear that you were able to install Office successfully after using the SaRA tool and running "Office Setup" again.

Thanks so much for providing those detailed updates. It's a testament to the SaRA tool's effectiveness in cleaning up residual files and underlying issues that it worked quietly in the background and ultimately enabled the Office installation.

If you encounter any further issues in the future, don't hesitate to reach out again. Enjoy using Office 365 and I'm so appreciate to support you!