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One Note is Not Syncing

Anonymous
2025-04-25T19:37:36+00:00

Hi,

My one note randomly stopped syncing. I didn't do anything or make any changes. I logged out and logged back in and this is the message I am getting.

I need one note to sync to do my job. Please get back to me ASAP.

Thanks,

Amy

Microsoft 365 and Office | OneNote | For business | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2025-04-29T15:35:40+00:00

    Hello again,

    I just wanted to check in and ask if the information shared by our moderators were helpful.

    I'll be here if you need further guidance.

    Best Regards,

    Daniel Coy
    Microsoft Community Support
    Support Hours: Monday to Friday 7:30–17:30 EST (Except US Public Holidays)
    Estimated Response Time: Within 1 Business day.

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  2. Anonymous
    2025-04-25T21:15:10+00:00

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  3. Anonymous
    2025-04-25T20:54:19+00:00

    Hello.

    Welcome to the Microsoft Community.

    That error usually appears when the device you're using hasn't met the organization's management requirements, which can directly affect syncing in apps like OneNote, especially when tied to a work account.

    You can try these troubleshooting steps: Fix issues when you can't sync OneNote - Microsoft Support.

    Also, have you had a chance to check with your IT department about this? They might be managing policies that are blocking the device from syncing properly.

    Best Regards,

    Daniel Coy
    Microsoft Community Support
    Support Hours: Monday to Friday 7:30–17:30 EST (Except US Public Holidays)
    Estimated Response Time: Within 1 Business day.

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