A family of Microsoft word processing software products for creating web, email, and print documents.
The important part is exactly where and how your user saved the template. Microsoft Office is strict about security because hackers love to attack you with malware, so users have to jump through a few hoops to make macros work.
First, any Office file sent from one computer to another is marked by Windows and has to be manually unmarked. After saving the file on the local drive, open its Properties dialog from the right-click menu and check the Unblock box.
The second requirement is to satisfy or bypass Office's security checks. To satisfy them, a security certificate has to be applied to the file, something that isn't available to most people. To bypass the checks, the template file must be stored in a 'trusted location', a folder that is designated as one where all the files are known to be good. By default, the Office installer marks the User Templates, the Program Templates, and the Word Startup folders as trusted. This can be seen in File > Options > Trust Center > Trust Options > Trusted Locations. If the template wasn't initially saved in the Templates folder, it should be moved there before basing a document on it.