The Azure grant

Hi Leonid,

Thank you for reaching out. My name is Furkaan, a user just like you. I’d be happy to help you with your concerns. I understand you're having trouble accessing your Azure grant due to a two-factor verification issue with your old phone number. Here's how we can resolve this:

Renewing the Azure Grant:

Unfortunately, Microsoft changed their Azure grant program in October 2023. The current grant is a one-time $2,000 credit, not an annual renewal. You can find details about the program here: https://www.microsoft.com/en-us/nonprofits/azure

Accessing Your Account:

Since you created a new account, you won't be able to access the grant renewal on your old account. However, you can verify your new account and apply for a new Azure grant if you're eligible (e.g., a non-profit organisation).

Verifying Your New Account:

Contact Microsoft support for assistance verifying your new account. Explain the situation with your old phone number and inability to access two-factor verification. They should be able to guide you through the verification process for your new account. Here are some helpful resources:

Renew an Azure nonprofit grant (Microsoft Learn): https://learn.microsoft.com/en-us/industry/nonprofit/renew Microsoft Support: https://support.microsoft.com/en-us/contactus/

If you have any additional questions or concerns, please don’t hesitate to reach out. Give back to the Community. Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below. Best Regards, Furkaan

Hello, I'm Jen, I'm happy to help you today.

Does this mean that you already sorted out the issue from here?

Let us know how it goes, we're here to help you further if needed. Jen A.

Hello Jen,  No, I am not sorted it out yet. I still need some assistance some email issues with two-way verification that my phone was deactivated. I hope this solves the situation asap. Thank you.

I can see how this would be difficult. Have you tried to go through the process of recovering the account online? what are the issues you got along the way?

How to recover a hacked or compromised Microsoft account https://support.microsoft.com/en-us/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

My Outlook.com account has been hacked https://support.microsoft.com/en-gb/office/my-outlook-com-account-has-been-hacked-35993ac5-ac2f-494e-aacb-5232dda453d8