Microsoft Teams:- Screen Share problem with Black Screen shown to me instead of White Board being screen shared by teacher.

Anonymous
2020-09-23T05:57:59+00:00

Instead of the appropriate whiteboard being presented by the teacher in an online class, I am greeted by a black screen. This problem only affected me during the entire class, while others are seeing the whiteboard fine. Facing the same problem when I tried to attend the lecture through Microsoft Teams App in my Android phone. No whiteboard, but a black screen.

Microsoft Teams | Microsoft Teams for education | Meetings and calls | Whiteboard

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  1. Anonymous
    2020-10-20T18:19:32+00:00

    Same problem here. It started just a few days ago. The whiteboard app shows black screen, black background, and it can not be changed.

    So the whiteboard is a "black"board.

    Reinstalling Teams is not a solution, it does not help.

    The same error is raised by more users, so its a Teams / whiteboard bug.

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  2. Anonymous
    2020-11-24T17:01:13+00:00

    I have the same issue - in MS Teams android app (on Samsung tablet and on chromebook) - when I open whiteboard which is presented by teacher I only see black screen. If I use MS teams web app (on same chromebook) I can see the whiteboard.

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  3. Anonymous
    2020-11-24T17:43:55+00:00

    On my system it seems to be caused by the screen aspect ratio.

    I have 3 screens, my laptop screen is 1920x1080 and my 2 external monitors are 1920x1200 and one of them is my primary screen.

    When I share screen1 which is a 1920x1200 screen the other party sees a black screen.

    When I share my 1920x1080 screen all works fine.

    I should probably test what happens if both me and the person I'm sharing to have a 1920x1200 screen. Just to make sure both should have the same aspect ratio or that it only works with normal 16:9 ratio....

    When you say it doesn't work on your tablet I can imagine that that isn't a 16:9 screen while the teacher is sharing a 16:9 screen

    But of course it is still possible the teacher is not sharing a 16:9 screen but I would expect every student to have the same issue...

    Anyway, hopefully I provided you with something to think about :)

    I might find out tomorrow as I'll be giving training to a large group of people and the chance that someone has an alternative aspect ratio is rather big :)

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  4. Anonymous
    2020-12-29T07:33:02+00:00

    with me that will make it worse

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  5. Anonymous
    2021-01-20T19:56:45+00:00

    same problem. We are running the teams app on a laptop and when the teacher shared her lesson today We had nothing but a black screen. I was the only one in the class having a problem. I would like some resolution

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