Microsoft Teams:- Screen Share problem with Black Screen shown to me instead of White Board being screen shared by teacher.

Anonymous
2020-09-23T05:57:59+00:00

Instead of the appropriate whiteboard being presented by the teacher in an online class, I am greeted by a black screen. This problem only affected me during the entire class, while others are seeing the whiteboard fine. Facing the same problem when I tried to attend the lecture through Microsoft Teams App in my Android phone. No whiteboard, but a black screen.

Microsoft Teams | Microsoft Teams for education | Meetings and calls | Whiteboard

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  1. Anonymous
    2020-09-23T06:00:53+00:00

    Hi

    My name is Daniel. I am an Independent Advisor and consumer of Microsoft products, I will be more than happy to help you.

    Please follow these steps below:
    Log out from your account > uninstall MS Team app > Restart your phone > Please go to Play store for > Reinstall MS Team app

    Kind Regards

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  2. Anonymous
    2020-09-23T06:11:22+00:00

    I am facing the same problem in Windows application too. Submitted a feedback report under the same account(ending with @iitkgp.ac.in) at the call end. Tried uninstalling and reinstalling Microsoft Teams in Windows, the problem is NOT solved and the same black screen is being shown.

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  3. Anonymous
    2020-09-23T06:20:37+00:00

    I wonder whether this is an application issue or not. So in this case I want you to double-check whether you are experiencing the black screen issue when using MS Teams online.

    Please follow these steps below to isolate the issue:

    1. Please go to your computer then open your chrome or edge browser as recommended browsers to access MS Teams online.
    2. Please go to MS Teams online https://teams.microsoft.com
    3. The try to log in.

    Are you experiencing the black screen issue when you are using MS Teams online from your computer?

    Kind Regards

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  4. Anonymous
    2020-09-25T13:48:41+00:00

    I have the same question. Sometimes the whiteboard works on Teams and other times it's just black. I have not been able to resolve this issue or find any answers.

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  5. Anonymous
    2020-10-07T07:54:09+00:00

    I am using the teams app on windows 10 and when I share my screen my students can't see it or they see a black screen. I suggested to leave the session and join again . sometimes it works but I am not satisfied with this because i need to wait till the student join again. Also, why I can't record my whiteboard on teams ?? I can record it on zoom when I used the app but on teams I can't.  I need a solution for both problems.

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