[Escalation Request] No technical feedback after OneDrive+Outlook data loss (Case 7078865988, 25+ days silent)

Able BRIDGE 0 Reputation points
2025-07-12T11:33:11.93+00:00

Hello Forum,

I am requesting urgent attention to a stalled support case involving a major data loss across OneDrive and Outlook.

  • Case ID: 7078865988

Incident: Deletion of 18GB OneDrive files + all Outlook emails since April 2024

Upgrade to M365: June 17 (within 30-day window after May 22 warning)

Despite multiple emails and escalation requests, I have received:

No logs

No explanation

No named escalation owner

No recovery options explored

I have also noticed:

Deleted Outlook emails likely contained deletion warnings, making it impossible for me to verify timelines;

Only 9 OneDrive files remain โ€” this is not consistent with typical over-quota deletion logic;

I never received any Outlook purge warning.

I sincerely ask Microsoft support managers here: ๐Ÿ”น Can we get real updates from the escalation team? ๐Ÿ”น Can community moderators elevate issues when no progress is made? ๐Ÿ”น Is there any engineering-level review happening behind the scenes?

This is a matter of irreplaceable personal history, and Microsoft has left me without any technical response for over 3 weeks.

Sincerely, Chen LIUHello Forum,

I am requesting urgent attention to a stalled support case involving a major data loss across OneDrive and Outlook.

Case ID: 7078865988

Incident: Deletion of 18GB OneDrive files + all Outlook emails since April 2024

Upgrade to M365: June 17 (within 30-day window after May 22 warning)

Despite multiple emails and escalation requests, I have received:

No logs

No explanation

No named escalation owner

No recovery options explored

I have also noticed:

Deleted Outlook emails likely contained deletion warnings, making it impossible for me to verify timelines;

Only 9 OneDrive files remain โ€” this is not consistent with typical over-quota deletion logic;

I never received any Outlook purge warning.

I sincerely ask Microsoft support managers here:
๐Ÿ”น Can we get real updates from the escalation team?
๐Ÿ”น Can community moderators elevate issues when no progress is made?
๐Ÿ”น Is there any engineering-level review happening behind the scenes?

This is a matter of irreplaceable personal history, and Microsoft has left me without any technical response for over 3 weeks.

Sincerely,
Chen LIU

Microsoft 365 and Office | OneDrive | For business | Windows
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