Unable to access Azure tenant

Hello Kazi Ariful Haq,

You converted your Entra ID user ([outlook.com]) from external to internal, but this likely broke the user object link in Azure AD (now Entra ID). As a result:

Your original account (******@outlook.com) is no longer recognized as a valid user in the tenant (260058db-695e-4c0a-9129-9605357f7bff).

You lost visibility of your subscriptions (Prod, Dev, Test).

Your account is not a Global Administrator anymore, and is now orphaned.

The error you're seeing:

AADSTS50020: User account ‘[outlook.com]’ from identity provider ‘live.com’ does not exist in tenant...

This usually means:

Your Microsoft Account (MSA) is no longer linked to the tenant.

Azure considers you an external identity without guest access.

Step-by-Step Recovery Strategy:

Option 1: Use Another Global Administrator Account

Do you have access to any other Global Admin in the tenant?

If yes:

Log in as that user.

Re-invite your @outlook.com user as a Guest to the tenant.

Promote the account again to Global Administrator.

Optionally, assign RBAC access to the subscriptions again.

If no (you were the only admin), go to Option 2.

Option 2: Microsoft Support – Ownership Recovery

Since you've lost Global Admin and cannot access subscriptions:

🔹 Submit a Microsoft Support Request

Microsoft provides a Tenant Recovery / Global Admin Reinstatement process for exactly this scenario.

Here’s how to trigger it:

1. Go to: https://aka.ms/AzureTenantAccess

Use your Microsoft Account ([outlook.com]) to log in.

Select:

"I can’t access my tenant anymore"

  Choose **"I lost access to all Global Administrator accounts"**
  
     Provide:
     
           Your **Tenant ID**: `260058db-695e-4c0a-9129-9605357f7bff`
           
                 **Previous Subscriptions**: 'Production', 'Dev', 'Test'
                 
                       Your Entra ID login and details
                       
                             Exact error message (AADSTS50020)
                             

1. Microsoft will validate ownership of the domain + billing + services and may reinstate access.You converted your Entra ID user ([outlook.com]) from external to internal, but this likely broke the user object link in Azure AD (now Entra ID). As a result:
   • Your original account (******@outlook.com) is no longer recognized as a valid user in the tenant (260058db-695e-4c0a-9129-9605357f7bff).
   • You lost visibility of your subscriptions (Prod, Dev, Test).
   • Your account is not a Global Administrator anymore, and is now orphaned.
   • The error you're seeing:

     AADSTS50020: User account ‘[outlook.com]’ from identity provider ‘live.com’ does not exist in tenant...

   This usually means:
   • Your Microsoft Account (MSA) is no longer linked to the tenant.
   • Azure considers you an external identity without guest access.
   Step-by-Step Recovery Strategy Option 1: Use Another Global Administrator Account Do you have access to any other Global Admin in the tenant? If yes:
   • Log in as that user.
   • Re-invite your @outlook.com user as a Guest to the tenant.
   • Promote the account again to Global Administrator.
   • Optionally, assign RBAC access to the subscriptions again.
   If no (you were the only admin), go to Option 2. Option 2: Microsoft Support – Ownership Recovery Since you've lost Global Admin and cannot access subscriptions: 🔹 Submit a Microsoft Support Request Microsoft provides a Tenant Recovery / Global Admin Reinstatement process for exactly this scenario. Here’s how to trigger it:
   1. Go to:
      https://aka.ms/AzureTenantAccess
   2. Use your Microsoft Account ([outlook.com]) to log in.
   3. Select:
      • "I can’t access my tenant anymore"
      • Choose "I lost access to all Global Administrator accounts"
      • Provide:
      • Your Tenant ID: 260058db-695e-4c0a-9129-9605357f7bff
      • Previous Subscriptions: 'Production', 'Dev', 'Test'
      • Your Entra ID login and details
      • Exact error message (AADSTS50020)
   4. Microsoft will validate ownership of the domain + billing + services and may reinstate access.