I can't log into my account because of Microsoft Authenticator.

Question

I can't log into my account because of Microsoft Authenticator.

Олег Зеркалий 5

I enter my login and password, I'm transferred to the confirmation page using Microsoft Authenticator, but I don't have access. I installed Microsoft Authenticator on my phone, I'm trying to log into my account, but even there it asks me for a code from Microsoft Authenticator, to which I don't have access!! I'm trying to change the password for my account, I go to my email and confirm the password change. The password has been successfully changed, I enter my login and new password, but it still asks me for a code from Microsoft Authenticator, to which I don't have access. What should I do?

This is what I get on the authorization page:

Request Id: 1de2e36b-ceed-43b6-827a-3896409c2300

Correlation Id: 279211d1-9772-4d6f-960a-949c953781a7

Timestamp: 2025-07-09T21:00:47.818Z

Raja Pothuraju 24,290 Reputation points Microsoft External Staff Moderator

2025-07-10T09:24:58.7+00:00
Hello Олег Зеркалий,

Based on your description, I see you are unable to login into Azure Portal due to an incomplete MFA process and looking to reset your MFA for your user.

In this situation, you need to contact your other Global administrator to reset your MFA registration.

Please share these steps with another global administrator in the tenant to reset your MFA.

To manage user settings, complete the following steps:

1.Sign in to the Microsoft Entra admin center as at least an Authentication Administrator.

2.Browse to Identity > Users > All users.

3.Choose the user you wish to perform an action on and select Authentication methods. At the top of the window, then choose “Require re-register MFA” options for the user.

Then you can login back to any office application and register with new MFA auth method.

If you are the only Global Admin in the tenant, this qualifies as a tenant lockout scenario. To resolve this, we need to engage the Data Protection team via a support ticket to unblock your access.

To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message:

Contact phone number (add +Country code)

Contact email address

Global admin email address (affected account)

Country

TimeZone

We can then connect offline to discuss further and assist you in resolving this issue.

1 answer

Your answer

Raja Pothuraju 24,290 Reputation points Microsoft External Staff Moderator

2025-07-10T09:24:58.7+00:00

Hello Олег Зеркалий,

Based on your description, I see you are unable to login into Azure Portal due to an incomplete MFA process and looking to reset your MFA for your user.

In this situation, you need to contact your other Global administrator to reset your MFA registration.

Please share these steps with another global administrator in the tenant to reset your MFA.

To manage user settings, complete the following steps:

1.Sign in to the Microsoft Entra admin center as at least an Authentication Administrator.

2.Browse to Identity > Users > All users.

3.Choose the user you wish to perform an action on and select Authentication methods. At the top of the window, then choose “Require re-register MFA” options for the user.

Then you can login back to any office application and register with new MFA auth method.

If you are the only Global Admin in the tenant, this qualifies as a tenant lockout scenario. To resolve this, we need to engage the Data Protection team via a support ticket to unblock your access.

To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message:

Contact phone number (add +Country code)

Contact email address

Global admin email address (affected account)

Country

TimeZone

We can then connect offline to discuss further and assist you in resolving this issue.

Answer 1

Raja Pothuraju 24,290 Microsoft External Staff Moderator

Hello Олег Зеркалий,

The issue pertains to a tenant lockout, where no other global admin in the tenant has the necessary permissions to re-register MFA.

To resolve this, we have engaged our Data Protection team through a support ticket. They will reach out to you via email or phone to help restore access to the tenant and assist in resolving the issue.

Once the issue has been resolved by our support team, please feel free to revisit and kindly click "Accept Answer," as this will be helpful to other community members facing similar issues.

Олег Зеркалий 5 Reputation points

2025-07-10T11:10:47.1066667+00:00

Thank you for your help! I will wait for a response from support, I will report the results here.

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I can't log into my account because of Microsoft Authenticator.

1 answer

Your answer