Message says "The Microsoft account doesn't exist. Enter a different account or get a new one."

S. Lenear 91 Reputation points
2021-04-07T23:57:25.717+00:00

I am trying to sign in to a new computer using my Microsoft account. I know the account is valid because it is the same one I am using in this forum. But, I get a message saying "The Microsoft account doesn't exist. Enter a different account or get a new one." What do I do?

By the way, I have no idea what I'm supposed to enter in the "Tags" field below. There is nothing that tells me what types of things I can enter. That is frustrating because the field is required.

Windows 10 Security
Windows 10 Security
Windows 10: A Microsoft operating system that runs on personal computers and tablets.Security: The precautions taken to guard against crime, attack, sabotage, espionage, or another threat.
2,941 questions
{count} votes

27 answers

Sort by: Most helpful
  1. DaveyMG 11 Reputation points
    2022-06-14T00:04:11.553+00:00

    This is madness, I enter an email address and the setup says that the account does not exist, so I click on "create a new one" which takes me to the create account screen with the email address pre populated where it then says that the account already exists and I should use it to log in !! Madness.

    Anyway, the shortcut to making a local login is to use Shift-F10 to get to the command prompt and there issue an ipconfig /release which will disconnect the device from the network. Then when you go back to the MS login screen and hit the back arrow it goes to the local account creation screen.

    2 people found this answer helpful.

  2. Mathias Schneider 11 Reputation points
    2022-11-01T12:04:45.317+00:00

    After having a Conversation with Microsoft it worked for 2Hours again and after the Next Day never since.

    The weird thing is all other 365 Apps and the Account including the Windows License are working except Outlook.

    So i canceled the 365 Abo Today as i can use another E-Mail Client for this and use Open Office instead for free.

    On Mac there is no Problem with that in Outlook but i am p o. anyway. After having this Setup working for Years it just stopped Working. Get yourself together Microsoft.

    It is true: Microsoft is a Time Killer, i am switching to Mac completely.

    Bye

    Guess what ;-)

    After getting through the Options i walked over the Options Privacy in the General Options and deactivated Connected Experience witch is in General a logging function as it Reads all your Text and send it to MS ?

    After deactivating that Option without knowing it´s existence i got rid of that annoying behavior.

    So Microsoft is logging your E-Mail Messages by default without mentioning it and to make it worth, then f up their own Program with this?

    DA BS

    2 people found this answer helpful.
    0 comments No comments

  3. Anonymous
    2021-04-08T00:38:27.037+00:00

    Something here may help.
    https://practicalhost.zendesk.com/hc/en-us/articles/360027315731-Microsoft-account-association-issues

    --please don't forget to Accept as answer if the reply is helpful--

    1 person found this answer helpful.

  4. Trey Fleming 11 Reputation points
    2021-10-21T15:27:18.283+00:00

    I am having the same issue. I have followed all of the advice above with no luck.

    1 person found this answer helpful.
    0 comments No comments

  5. Nathan McClure 31 Reputation points
    2022-02-20T21:14:52.32+00:00

    Same problem. Just got a Business Standard license, can't login to Windows using the domain mail account I created for myself.

    Surely you're able to preserve the Windows 10 Pro license that's embedded on the board and just allow for sign in. I want to move away from using my Outlook.com address and use my Business domain one.

    Please advise.

    176193-image.png

    1 person found this answer helpful.
    0 comments No comments

Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.