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Invited guest account to AAD logged in successfully but does not show in AAD users

Michael Silverman 0 Reputation points
2025-07-04T16:02:47.8+00:00

Hello,

I have an odd issue that has just occurred today. I invited a user to join our tenant so that we can add them to a couple of Enterprise applications we have. They accepted the invitation and authenticated successfully to our AAD. I even see in the sign-in logs the external account.
The issue is, when I go to add that account into the user/group list for the Enterprise Application, they do not show up; in fact they don't show up in the user list in AAD at all.
How is this possible?

Thank you for any assistance and guidance in resolving this issue.

Regards,

Mike.

Microsoft Security | Microsoft Entra | Microsoft Entra External ID

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  1. Swaroop Kolli 240 Reputation points Microsoft External Staff Moderator
    2025-07-09T07:19:49.79+00:00

    Hello @Michael Silverman,

    Thank you for posting your query on Q & A forum.

    As per your question, I understand that you have invited few users as guest users to your tenant and they are not visible in the Users Blade in Entra ID.

    How is the user invited to the tenant (through Azure/Sharepoint/teams)?

    If the user has become a guest user through an invitation shared through sharepoint/teams, the user would not show up in Entra ID users as there are chances that the guest account is not completely created/provisioned.

    Please try to re-invite the user from Entra Portal and ask the end user to complete the invitation sign up process to successfully show in the Entra ID Users.

    If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any other queries, please feel free to comment on this.

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