Azure AI Document Intelligence
An Azure service that turns documents into usable data. Previously known as Azure Form Recognizer.
2,025 questions
Performance issue with Document Intelligence
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 13%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVU%3C/text%3E%3C/svg%3E)
Vimal Umapathi
0
Reputation points
The APIs were working fine till 9:30 AM and after that all calls to models are neither timing out and the SDK keeps polling for more than 15 plus minute. Even from document intelligence UI, we see the same issue.
We tried switching the model to a new resource group and even that doesn't seem to help.
We are currently having an event in Vegas and our App has a flow to submit documents for the users.
Azure AI Document Intelligence
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 88%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESA%3C/text%3E%3C/svg%3E)
Saideep Anchuri 6,615 Reputation points Microsoft External Staff2025-04-30T18:08:20.6533333+00:00 -
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 61%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPT%3C/text%3E%3C/svg%3E)
Philip Traugott 5 Reputation points2025-04-30T19:12:45.04+00:00 We are also having issues with Azure Document Intelligence API Calls today. eastus. We are using a custom extraction model. Azure AI Document Intelligence 2024-11-30
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Vimal Umapathi 0 Reputation points
2025-04-30T19:15:54.27+00:00 We are on eastus region - Even the prebuilt models on the studio is taking minutes for sample files that used to be taking seconds.
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Vimal Umapathi 0 Reputation points
2025-04-30T19:16:56+00:00 We have 4 models and all of them are custom models built on top of invoice model.
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Philip Traugott 5 Reputation points
2025-04-30T19:25:29.0866667+00:00 Our issue started 09:18am CST-11am and then again 11:20am-now.
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Saideep Anchuri 6,615 Reputation points Microsoft External Staff
2025-04-30T19:55:28.38+00:00 There is a ongoing issue, the product team is working on issue. once we have any update we will update you as soon as possible.
Thank You.
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Vimal Umapathi 0 Reputation points
2025-04-30T20:21:07.1066667+00:00 Thanks for the update @saideep anchuri
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 1%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EYM%3C/text%3E%3C/svg%3E)
YutongTie-MSFT 53,951 Reputation points2025-05-01T02:10:53.7966667+00:00 @Vimal Umapathi @Philip Traugott Hello everyone, product team just released a fix for the latency issue, I just tested on my end - EastUS with 3.1GA API version, everything works fine to me, please have a try and let us know how it works.
I hope this helps.
Regards,
Yutong
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Philip Traugott 5 Reputation points
2025-05-01T02:42:50.6166667+00:00 @YutongTie-MSFT : Initial test looked good.
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Philip Traugott 5 Reputation points
2025-05-01T13:48:02.73+00:00 @YutongTie-MSFT : We are seeing errors again this morning. Some are going through, but some are failing.
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Philip Traugott 5 Reputation points
2025-05-01T13:52:41.9033333+00:00 -
YutongTie-MSFT 53,951 Reputation points
2025-05-01T15:10:17.6666667+00:00 @Philip Traugott Could you please confirm the model and the region again for those 408/500? Thanks.
@Vimal Umapathi May I know how is everything going on you end?
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Vimal Umapathi 0 Reputation points
2025-05-01T15:13:28.11+00:00 Our initial rounds of testing this morning went through fine, and we are expecting live document flows around noon EST from the event.
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Philip Traugott 5 Reputation points
2025-05-01T15:23:27.6766667+00:00 @YutongTie-MSFT : Region: eastus. We are using a custom extraction model. Azure AI Document Intelligence 2024-11-30. 3 longer transactions out of 7 so far in the 10am hour.
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YutongTie-MSFT 53,951 Reputation points
2025-05-01T19:41:51.2833333+00:00 @Philip Traugott There is another fixing just released, I hope this helps, please let me know if everything works fine for now.
Regards,
Yutong
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Philip Traugott 5 Reputation points
2025-05-01T21:11:55.8333333+00:00 @YutongTie-MSFT : We have not seen any issues since 10:14am CST today.
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