Office 2024 Download Failure

Question

Office 2024 Download Failure

Drew K 0

I bought Office 2024 from Microsoft yesterday. It told me that Office had downloaded, but I cannot find it and none of my WORD documents are useable. Where can I find the Office apps? The MS website for re-installing Office is useless.

Viorel 125.3K Reputation points

2025-02-04T21:18:19.2633333+00:00

Maybe the downloaded file must be started in order to install the Office.
Drew K 0 Reputation points

2025-02-05T19:02:10.5933333+00:00

The file didn't download into my Download folder.

2 answers

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Viorel 125.3K Reputation points

2025-02-04T21:18:19.2633333+00:00

Maybe the downloaded file must be started in order to install the Office.
Drew K 0 Reputation points

2025-02-05T19:02:10.5933333+00:00

The file didn't download into my Download folder.

Answer 1

Drew K 0

The file didn't download into my Downloads folder.

Answer 2

Vincent Choy 10,595 Volunteer Moderator

Assuming you purchased Office Home 2024 direct from Microsoft and not via 3rd party resellers.

Microsoft FAQ states the following - what happens when you follow these instructions?

I purchased Office. Where can I go to set up my account and install Office? To set up your account and install Office for the first time, activate your subscription on the Office setup page. Learn more about setting up your account. If you have already created your account, visit Microsoft Account. Learn more about installing Office.

Perhaps some error messages and screen shots may help?

Troy Jackson 0 Reputation points

2025-11-10T18:56:23.5433333+00:00

11/10/2025 Still does not work cannot get past the 64 / 32 bit page Service Unavailable and this has been since 01/2025 per someone else.

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Office 2024 Download Failure

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