Users with the billing administrator role do not see Invoices or receive notifications

Question

Users with the billing administrator role do not see Invoices or receive notifications

TS 20

The person assigned the role of billing administrator cannot see the invoices. She can get to the bills and payments screen but there are no invoices displayed. Additionally, even though she is listed as being able to receive invoice notifications she doesn't. It seems that as global admin I'm the only one who receives the invoices by email or can see them when logged in. We have 12 accounts for different sub-companies so it gets a bit tedious to have to forward the invoices or login and download the invoices for all accounts. Any reason why this would be?

Saira VT 0 Reputation points

2026-03-23T15:43:25.5033333+00:00

We are having similar issues. The billing administrator can only see some of our invoices, not all. When I log on as global administrator there is a section in the upper area that says "Billing Account View" and beneath that there is a link called "change billing account." When I log on to pull the bills I have to get the first group of bills, then select that link "change billing account" and then there is a different group of invoices that shows up. The billing administrator doesn't have the button that the global admin has called "change billing account" in order to switch over and see the 2nd group of invoices. The link is simply missing from her page. Anyone know a fix?

1 answer

Your answer

Saira VT 0 Reputation points

2026-03-23T15:43:25.5033333+00:00

We are having similar issues. The billing administrator can only see some of our invoices, not all. When I log on as global administrator there is a section in the upper area that says "Billing Account View" and beneath that there is a link called "change billing account." When I log on to pull the bills I have to get the first group of bills, then select that link "change billing account" and then there is a different group of invoices that shows up. The billing administrator doesn't have the button that the global admin has called "change billing account" in order to switch over and see the 2nd group of invoices. The link is simply missing from her page. Anyone know a fix?

Answer 1

Having the Billing Administrator role alone does not necessarily give the user access to every billing account/billing profile. Microsoft specifically documents assigning billing-account roles to Billing Administrators.

https://learn.microsoft.com/en-us/microsoft-365/commerce/billing-and-payments/manage-billing-profiles?view=o365-worldwide&utm_source=chatgpt.com

Based on the above description of the issue this is likely cause by permissions. For this case just assign the Billing account contributor role to the existing Billing Administrator and subsequently you should be able to see the rest of the billing accounts as well as able to change billing accounts .