Reply an email using a template (otf file)?

Question

Reply an email using a template (otf file)?

Tran,Long_Thai (AH RA_PV_CO) BIA-VN-H 100

Dear Team,

I have an email template in .otf file, and I would like to ask how can I use this template when replying/replying all? Currently, I have to copy the content in the template to the reply email, is there any way to do this?

Thank you.

Anonymous

2024-12-23T02:01:22.5633333+00:00

Hi @Tran,Long_Thai (AH RA_PV_CO) BIA-VN-H

Just wanted to check if the answer shared below helped. If it helped, then would you please "Accept the answer" as it would be helpful to others in the community as well. Warm thanks！

Answer accepted by question author

Anonymous

Hi @Tran,Long_Thai (AH RA_PV_CO) BIA-VN-H

Welcome to our forum!

To use a template when replying/replying all, here are two ways:

Using Quick Step

Create: Home>Quick Steps>New, Custom>Name and select Reply or Reply All from the Actions drop-down list>Show Options>Copy and paste your template content into the Text box (>create a shortcut).
Use: Select the email you want to reply to, click the Quick Step you created. This will open a reply email with your template content inserted.

Using My Template

Create: Click Reply or Reply All>View Templates>Add Template>Name, Copy and paste your template content into the Text box
Use: Click Reply or Reply All, click View Templates and then select the templates you want to insert.

（Note: There is no way to customize the font with the above two methods, and you may need to make some manual adjustments after using the template.）

Hope it helps!

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our [documentation] to enable e-mail notifications if you want to receive the related email notification for this thread.

Anonymous

2024-12-20T02:13:45.33+00:00

Hi @Tran,Long_Thai (AH RA_PV_CO) BIA-VN-H

Just checking in to see if above information was helpful. If it is useful, would you mind marking the helpful post as an answer? Which would benefit others who also has similar issues in forum. Warm thanks！
Tran,Long_Thai (AH RA_PV_CO) BIA-VN-H 100 Reputation points

2024-12-20T07:55:19.88+00:00

Hi Joan,

Thank you for your response. I appreciate your suggestions, but my template is an *.otf file that includes text, pictures, tables, and other elements. Unfortunately, the solutions you provided don't quite fit my needs. Could you please suggest any other alternatives?

Thank you!
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Anonymous

2024-12-20T08:51:20.3266667+00:00

Hi @Tran,Long_Thai (AH RA_PV_CO) BIA-VN-H

Thanks for response.

According to my research, you can use tables and images and links in method 2 (the font of the template is the same as the one you pasted), but due to size limitations, you have to divide the template into several parts and click on them one after the other.

As for .oft files, as i know, there is no direct way to use the template (.oft file) directly when you need to reply or reply to all, as a workaround, you can send the template as an attachment and use the above methods to edit another text template when you need to reply or reply to all.

If all above do not meet your request, I'm afraid it is your best choice to copy and paste the template content when replying/replying all.

Hope it helps.

1 additional answer

Your answer

Anonymous

2024-12-23T02:01:22.5633333+00:00

Hi @Tran,Long_Thai (AH RA_PV_CO) BIA-VN-H

Just wanted to check if the answer shared below helped. If it helped, then would you please "Accept the answer" as it would be helpful to others in the community as well. Warm thanks！
Anonymous

2024-12-20T02:13:45.33+00:00

Hi @Tran,Long_Thai (AH RA_PV_CO) BIA-VN-H

Just checking in to see if above information was helpful. If it is useful, would you mind marking the helpful post as an answer? Which would benefit others who also has similar issues in forum. Warm thanks！
Tran,Long_Thai (AH RA_PV_CO) BIA-VN-H 100 Reputation points

2024-12-20T07:55:19.88+00:00

Hi Joan,

Thank you for your response. I appreciate your suggestions, but my template is an *.otf file that includes text, pictures, tables, and other elements. Unfortunately, the solutions you provided don't quite fit my needs. Could you please suggest any other alternatives?

Thank you!
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Anonymous

2024-12-20T08:51:20.3266667+00:00

Hi @Tran,Long_Thai (AH RA_PV_CO) BIA-VN-H

Thanks for response.

According to my research, you can use tables and images and links in method 2 (the font of the template is the same as the one you pasted), but due to size limitations, you have to divide the template into several parts and click on them one after the other.

As for .oft files, as i know, there is no direct way to use the template (.oft file) directly when you need to reply or reply to all, as a workaround, you can send the template as an attachment and use the above methods to edit another text template when you need to reply or reply to all.

If all above do not meet your request, I'm afraid it is your best choice to copy and paste the template content when replying/replying all.

Hope it helps.

Answer 1

Jennifer Bell 0

I have a lot of templates I use for replying to messages, some including links or even screenshots - I create them under the signatures feature and they're much easier to use for replying to messages.

JJ Medina 0 Reputation points

2026-09-08T22:19:40.7133333+00:00

You can also use the Quick Steps feature to do the same thing. Watch this video, it helped me: https://www.youtube.com/watch?v=kgwFiR-fW2Q