I'm experiencing an issue with in-app purchases (IAP) in my Unity game published on the Microsoft Store. I have created multiple store-managed consumable add-ons (e.g., "speed_x1", "speed_x3") and have set up their respective product IDs in the Partner Center. However, when attempting to purchase these add-ons within the game, the IAP buy panel keeps loading indefinitely and eventually displays the error: PEX-CatalogAvailabilityDataNotFound . Details: Game: Published on Microsoft Store as public, accessible to everyone. Environment: Production environment (not using CurrentAppSimulator for testing). Product IDs: Product IDs in my code match exactly with the ones set in Partner Center. Regional Pricing: I enabled automatic currency conversion and set a base price in USD. Error Message: After the buy panel loads for some time, I receive the following error: yaml PEX-CatalogAvailabilityDataNotFound Troubleshooting Steps Taken: Verified that all Product IDs in the code match the ones in Partner Center. Confirmed that each add-on is published and available as store-managed consumables in the Partner Center. Tested the IAP flow on a published version of the game from the Microsoft Store to simulate the actual user experience. Confirmed that there are no network restrictions and no regional or account-specific limitations applied to the game or add-ons. Additional Context: Other games on the Microsoft Store display the buy panel and complete the purchase process without issues. This problem appears unique to my game, despite correct setup of product IDs and add-ons. I'm concerned about users experiencing this issue since the game is already published. Assistance Requested: How can I resolve the "PEX-CatalogAvailabilityDataNotFound" error? Is there any way to ensure that the price displayed in the game updates according to the player's local currency? Are there additional steps or settings I should check in the Partner Center to verify that my add-ons are correctly linked to my game? Any guidance or support on resolving these issues would be highly appreciated, as they impact the user experience for my game on the Microsoft Store. Confirmed that there are no network restrictions and no regional or account-specific limitations applied to the game or add-ons. Additional Context: Other games on the Microsoft Store display the buy panel and complete the purchase process without issues. This problem appears unique to my game, despite correct setup of product IDs and add-ons. I'm concerned about users experiencing this issue since the game is already published. Assistance Requested: How can I resolve the "PEX-CatalogAvailabilityDataNotFound" error? Is there any way to ensure that the price displayed in the game updates according to the player's local currency? Are there additional steps or settings I should check in the Partner Center to verify that my add-ons are correctly linked to my game? Any guidance or support on resolving these issues would be highly appreciated, as they impact the user experience for my game on the Microsoft Store.

Microsoft Store In-App Purchase Issue: Add-On Products Keep Loading and Show "PEX-CatalogAvailabilityDataNotFound" Error

MecanzLuna 0

I'm experiencing an issue with in-app purchases (IAP) in my Unity game published on the Microsoft Store. I have created multiple store-managed consumable add-ons (e.g., "speed_x1", "speed_x3") and have set up their respective product IDs in the Partner Center. However, when attempting to purchase these add-ons within the game, the IAP buy panel keeps loading indefinitely and eventually displays the error: PEX-CatalogAvailabilityDataNotFound.

Details:

Game: Published on Microsoft Store as public, accessible to everyone.
Environment: Production environment (not using CurrentAppSimulator for testing).
Product IDs: Product IDs in my code match exactly with the ones set in Partner Center.
Regional Pricing: I enabled automatic currency conversion and set a base price in USD.
Error Message: After the buy panel loads for some time, I receive the following error:
```
  yaml
  PEX-CatalogAvailabilityDataNotFound
  
  
```
Troubleshooting Steps Taken:
1. Verified that all Product IDs in the code match the ones in Partner Center.
2. Confirmed that each add-on is published and available as store-managed consumables in the Partner Center.
3. Tested the IAP flow on a published version of the game from the Microsoft Store to simulate the actual user experience.
4. Confirmed that there are no network restrictions and no regional or account-specific limitations applied to the game or add-ons.
Additional Context: Other games on the Microsoft Store display the buy panel and complete the purchase process without issues. This problem appears unique to my game, despite correct setup of product IDs and add-ons. I'm concerned about users experiencing this issue since the game is already published. Assistance Requested:
- How can I resolve the "PEX-CatalogAvailabilityDataNotFound" error?
- Is there any way to ensure that the price displayed in the game updates according to the player's local currency?
- Are there additional steps or settings I should check in the Partner Center to verify that my add-ons are correctly linked to my game?
Any guidance or support on resolving these issues would be highly appreciated, as they impact the user experience for my game on the Microsoft Store.
- Confirmed that there are no network restrictions and no regional or account-specific limitations applied to the game or add-ons.
Additional Context: Other games on the Microsoft Store display the buy panel and complete the purchase process without issues. This problem appears unique to my game, despite correct setup of product IDs and add-ons. I'm concerned about users experiencing this issue since the game is already published. Assistance Requested:
- How can I resolve the "PEX-CatalogAvailabilityDataNotFound" error?
  - Is there any way to ensure that the price displayed in the game updates according to the player's local currency?
    - Are there additional steps or settings I should check in the Partner Center to verify that my add-ons are correctly linked to my game?
    Any guidance or support on resolving these issues would be highly appreciated, as they impact the user experience for my game on the Microsoft Store.

Junjie Zhu - MSFT 19,316 Reputation points Microsoft Vendor

2024-11-01T03:30:58.5+00:00

Hello @MecanzLuna ,

Welcome to Microsoft Q&A!

This problem may be related to the store app itself. Can the same behavior be reproduced on other devices?

Thank you.
MecanzLuna 0 Reputation points

2024-11-01T08:53:53.1033333+00:00

I have checked my game on other Microsoft accounts but the same occurs. I seriously don't know what I am doing wrong here. Perhaps there is something wrong in my IAP script that is causing the error. Can you help me solve it. I can share my script with you if you like.
MecanzLuna 0 Reputation points

2024-11-01T08:59:29.2533333+00:00

Thank you for replying!

I appreciate it.
Also I checked my game on different devices. I again think there is something wrong with the script. Can you help my check my IAP script if it can initiate iap.
Junjie Zhu - MSFT 19,316 Reputation points Microsoft Vendor

2024-11-01T09:11:17.12+00:00

I have checked my game on other Microsoft accounts but the same occurs.

From your test results, it seems that it is not an account issue. Have you tried it on other devices?
MecanzLuna 0 Reputation points

2024-11-03T08:14:22.2466667+00:00

Can you help me identify what is wrong with my IAP script. I can share the code if you like. This problem just persists. What to do to solve it.

string[] productKinds = { "Consumable" };

StoreProductQueryResult result = await storeContext.GetAssociatedStoreProductsAsync(productKinds);

This i show I get the addons.
MecanzLuna 0 Reputation points

2024-11-03T08:32:49.71+00:00

I don't know what is wrong in my IAP script that is constantly causing this behaviour

1 answer

Junjie Zhu - MSFT 19,316 Microsoft Vendor

Hello @MecanzLuna ,

Welcome to Microsoft Q&A!

According to the official documentation, StoreContext.GetAssociatedStoreProductsAsync(IIterable<String>), productKinds should be converted to List<String>.

You can refer to this code.

string[] productKinds = { "Durable", "Consumable", "UnmanagedConsumable" };
List<String> filterList = new List<string>(productKinds); 
StoreProductQueryResult queryResult = await context.GetAssociatedStoreProductsAsync(filterList);

Thank you.

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MecanzLuna 0

Ok i wiil do that. Though what method can i use to use the converted base price of the addons so that the text in my game gets the price based on the users area. Also here is the code for that purpose.
//ForSpeed

if (product.Key == speed_x1 && product.Value is StoreProduct speed_x1Product)

{

speed_x1PriceText.text = speed_x1Product.Price.FormattedBasePrice;

}

Also for buy button:
private async Task PurchaseAddOn(string productId, int rewardAmount, string powerUpType)

{

#if WINDOWS_UWP

StorePurchaseResult result = await storeContext.RequestPurchaseAsync(productId);

if (result.ExtendedError != null)

{

    Debug.LogError("Error during purchase: " + result.ExtendedError.Message);

    return;

}

switch (result.Status)

{

    case StorePurchaseStatus.Succeeded:

        RewardPlayer(rewardAmount, powerUpType);

        break;

    case StorePurchaseStatus.AlreadyPurchased:

        RewardPlayer(rewardAmount, powerUpType);

        Debug.Log("You already own this item.");

        break;

    case StorePurchaseStatus.NotPurchased:

        Debug.Log("Purchase canceled.");

        break;

    case StorePurchaseStatus.NetworkError:

        Debug.Log("Network error during purchase.");

        break;

    case StorePurchaseStatus.ServerError:

        Debug.Log("Server error during purchase.");

        break;

    default:

        Debug.Log("Unknown error during purchase.");

        break;

}

#endif

}

Is everything fine according to Partner Center

Also Thank you so much for providing the answer. I appreciate it.

Junjie Zhu - MSFT 19,316 Reputation points Microsoft Vendor

2024-11-05T06:46:12.1866667+00:00

Hello @MecanzLuna ,

what method can i use to use the converted base price of the addons so that the text in my game gets the price based on the users area.

This is a new question. We recommend that you keep one question in one thread. you can submit this new question in Q&A.

Is the error "PEX-CatalogAvailabilityDataNotFound" in the current question still there?

Thank you.
MecanzLuna 0 Reputation points

2024-11-05T07:39:08.5533333+00:00

Yes the error "PEX-CatalogAvailabilityDataNotFound" is still there.
That is why I wrote the code iused in my script so that I can know if I did something wrong. The error still remains.
Junjie Zhu - MSFT 19,316 Reputation points Microsoft Vendor

2024-11-06T03:22:24.67+00:00
OK, I will test your code. What is your project? UWP or WPF?

By the way, is there still an error when using the following code? Could you test it in a blank project and reproduce the error?

string[] productKinds = { "Durable", "Consumable", "UnmanagedConsumable" }; List<String> filterList = new List<string>(productKinds); StoreProductQueryResult queryResult = await context.GetAssociatedStoreProductsAsync(filterList);
MecanzLuna 0 Reputation points

2024-11-06T07:52:18.22+00:00

It is a UWP game. Also I will check if the same occurs for test blank project.
Additionally is there a way i can test this functionality without having to associate my project with the Partner Center. Because filling all the listings can be tedious for an empty project
And for some reason, I can't open sandbox environment, It says you don't have the permission to access to it. Even though I am the sole developer

MecanzLuna 0

I made an example project with IAP included and it still gives the same error:

PEX-CatalogAvailabilityDataNotFound

QaT+TOhel02uKXWP

Here is the script:

using System;

using System.Collections.Generic;

using System.Threading.Tasks;

using TMPro;

using UnityEngine;

using UnityEngine.UI;

#if WINDOWS_UWP

using Windows.Services.Store;

#endif

public class IapScript : MonoBehaviour

{

#if WINDOWS_UWP

private StoreContext storeContext = null;

#endif

// Add-on product IDs in the Store

private string speed_x1 = "Speed_x1";

private string speed_x3 = "Speed_x3";

private string jump_x1 = "Jump_x1";

private string jump_x3 = "Jump_x3";

private string poison_x1 = "Poison_x1";

private string poison_x3 = "Poison_x3";

// UI elements for displaying prices

public TextMeshProUGUI speed_x1PriceText;

public TextMeshProUGUI speed_x3PriceText;

public TextMeshProUGUI jump_x1PriceText;

public TextMeshProUGUI jump_x3PriceText;

public TextMeshProUGUI poison_x1PriceText;

public TextMeshProUGUI poison_x3PriceText;

//Powerup Count

private int speedPowerupCount = 1;

private int jumpPowerupCount = 1;

private int poisonPowerupCount = 1;

public TextMeshProUGUI speedAmountText;

public TextMeshProUGUI jumpAmountText;

public TextMeshProUGUI poisonAmountText;

void Start()

{

#if WINDOWS_UWP

    storeContext = StoreContext.GetDefault();

#endif

    if (PlayerPrefs.HasKey("speedCount") && PlayerPrefs.HasKey("jumpCount") && PlayerPrefs.HasKey("poisonCount"))

    {

        LoadPrices();

    }

    else 

    {

        PlayerPrefs.SetInt("speedCount", speedPowerupCount);

        PlayerPrefs.SetInt("jumpCount", jumpPowerupCount);

        PlayerPrefs.SetInt("poisonCount", poisonPowerupCount);

        SaveData();

    }

}

private void Update()

{

    speedAmountText.text = speedPowerupCount.ToString();

    jumpAmountText.text = jumpPowerupCount.ToString();

    poisonAmountText.text = poisonPowerupCount.ToString();

}

private async void LoadPrices()

{

//#if WINDOWS_UWP

// string[] productKinds = { "Consumable" };

// StoreProductQueryResult result = await storeContext.GetAssociatedStoreProductsAsync(productKinds);

// if (result.ExtendedError != null)

// {

// Debug.LogError("Error retrieving add-ons: " + result.ExtendedError.Message);

// return;

// }

// foreach (KeyValuePair<string, StoreProduct> product in result.Products)

// {

// //ForSpeed

// if (product.Key == speed_x1 && product.Value is StoreProduct speed_x1Product)

// {

// speed_x1PriceText.text = speed_x1Product.Price.FormattedBasePrice;

// }

// else if (product.Key == speed_x3 && product.Value is StoreProduct speed_x3Product)

// {

// speed_x3PriceText.text = speed_x3Product.Price.FormattedBasePrice;

// }

// //ForJump

// else if (product.Key == jump_x1 && product.Value is StoreProduct jump_x1Product)

// {

// jump_x1PriceText.text = jump_x1Product.Price.FormattedBasePrice;

// }

// else if (product.Key == jump_x3 && product.Value is StoreProduct jump_x3Product)

// {

// jump_x3PriceText.text = jump_x3Product.Price.FormattedBasePrice;

// }

// //ForPoison

// else if (product.Key == poison_x1 && product.Value is StoreProduct poison_x1Product)

// {

// poison_x1PriceText.text = poison_x1Product.Price.FormattedBasePrice;

// }

// else if (product.Key == poison_x3 && product.Value is StoreProduct poison_x3Product)

// {

// poison_x3PriceText.text = poison_x3Product.Price.FormattedBasePrice;

// }

//#endif

#if WINDOWS_UWP

// Define the product types you're looking for in a List<string>

string[] productKinds = { "Consumable" };

List<string> filterList = new List<string>(productKinds);

// Query the associated store products with the filter list

StoreProductQueryResult result = await storeContext.GetAssociatedStoreProductsAsync(filterList);

if (result.ExtendedError != null)

{

    Debug.LogError("Error retrieving add-ons: " + result.ExtendedError.Message);

    return;

}

foreach (KeyValuePair<string, StoreProduct> product in result.Products)

{

    // For Speed Power-Ups

    if (product.Key == speed_x1 && product.Value is StoreProduct speed_x1Product)

    {

        speed_x1PriceText.text = speed_x1Product.Price.FormattedBasePrice;

    }

    else if (product.Key == speed_x3 && product.Value is StoreProduct speed_x3Product)

    {

        speed_x3PriceText.text = speed_x3Product.Price.FormattedBasePrice;

    }

    // For Jump Power-Ups

    else if (product.Key == jump_x1 && product.Value is StoreProduct jump_x1Product)

    {

        jump_x1PriceText.text = jump_x1Product.Price.FormattedBasePrice;

    }

    else if (product.Key == jump_x3 && product.Value is StoreProduct jump_x3Product)

    {

        jump_x3PriceText.text = jump_x3Product.Price.FormattedBasePrice;

    }

    // For Poison Power-Ups

    else if (product.Key == poison_x1 && product.Value is StoreProduct poison_x1Product)

    {

        poison_x1PriceText.text = poison_x1Product.Price.FormattedBasePrice;

    }

    else if (product.Key == poison_x3 && product.Value is StoreProduct poison_x3Product)

    {

        poison_x3PriceText.text = poison_x3Product.Price.FormattedBasePrice;

    }

}

#endif

}

// Methods for purchasing the add-ons

//ForSpeed

public async void BuySpeed_x1()

{

    await PurchaseAddOn(speed_x1, 1, "speed");

    //RewardPlayer(1, "speed");

}

public async void BuySpeed_x3()

{

    await PurchaseAddOn(speed_x3, 3, "speed");

    //RewardPlayer(3, "speed");

}

//ForJump

public async void BuyJump_x1()

{

    await PurchaseAddOn(jump_x1, 1, "jump");

    //RewardPlayer(1, "jump");

}

public async void BuyJump_x3()

{

    await PurchaseAddOn(jump_x3, 3, "jump");

    //RewardPlayer(3, "jump");

}

//ForPoison

public async void BuyPoison_x1()

{

    await PurchaseAddOn(poison_x1, 1, "poison");

    //RewardPlayer(1, "poison");

}

public async void BuyPoison_x3()

{

    await PurchaseAddOn(poison_x3, 3, "poison");

    //RewardPlayer(3, "poison");

}

private async Task PurchaseAddOn(string productId, int rewardAmount, string powerUpType)

{

#if WINDOWS_UWP

    StorePurchaseResult result = await storeContext.RequestPurchaseAsync(productId);

    if (result.ExtendedError != null)

    {

        Debug.LogError("Error during purchase: " + result.ExtendedError.Message);

        return;

    }

    switch (result.Status)

    {

        case StorePurchaseStatus.Succeeded:

            RewardPlayer(rewardAmount, powerUpType);

            break;

        case StorePurchaseStatus.AlreadyPurchased:

            RewardPlayer(rewardAmount, powerUpType);

            Debug.Log("You already own this item.");

            break;

        case StorePurchaseStatus.NotPurchased:

            Debug.Log("Purchase canceled.");

            break;

        case StorePurchaseStatus.NetworkError:

            Debug.Log("Network error during purchase.");

            break;

        case StorePurchaseStatus.ServerError:

            Debug.Log("Server error during purchase.");

            break;

        default:

            Debug.Log("Unknown error during purchase.");

            break;

    }

#endif

}

// Rewarding the player with Speed PowerUps

private void RewardPlayer(int amount, string powerUpType)

{

    if (powerUpType == "speed")

    {

        speedPowerupCount += amount;

        SaveData();

    }

    else if (powerUpType == "jump")

    {

        jumpPowerupCount += amount;

        SaveData();

    }

    else if (powerUpType == "poison")

    {

        poisonPowerupCount += amount;

        SaveData();

    }

}

public void LoadData()

{

    PlayerPrefs.GetInt("speedCount");

    PlayerPrefs.GetInt("jumpCount");

    PlayerPrefs.GetInt("poisonCount");

}

public void SaveData()

{

    PlayerPrefs.SetInt("speedCount", speedPowerupCount);

    PlayerPrefs.SetInt("jumpCount", jumpPowerupCount);

    PlayerPrefs.SetInt("poisonCount", poisonPowerupCount);

}

}

The same error keeps occuring.

Junjie Zhu - MSFT 19,316 Reputation points Microsoft Vendor

2024-11-08T07:57:21.1833333+00:00

This problem may be related to the store app itself. You can try testing on different devices or try community solutions https://windowsreport.com/pex-catalog-availability-data-not-found/
MecanzLuna 0 Reputation points

2024-11-08T08:56:18.83+00:00

If I click on the buy button of another game from Microsoft Store, that error does not occur. Instead it provides the way to pay. That means there is no problem with the Store itself. So the problem must lie within the code. I have used the Windows API so why is this not working. The ids are correct and all are referencing correctly. Is there any documentation on how to create In App Purchasing via C# thats explains how to set up the environment for Windows.Store.Services.

That would very likely help.
Junjie Zhu - MSFT 19,316 Reputation points Microsoft Vendor

2024-11-13T07:17:26.4566667+00:00

Hello @MecanzLuna ,
I tested it on the UWP desktop and couldn't reproduce your problem.

This problem may also be related to the Unity project. Maybe you need technical support from Unity.

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Microsoft Store In-App Purchase Issue: Add-On Products Keep Loading and Show "PEX-CatalogAvailabilityDataNotFound" Error

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