Categories no longer able to be "managed" in outlook for the web

Question

Categories no longer able to be "managed" in outlook for the web

Emily_H 15

For over a week now, when I am in my email in Outlook for the web and go to manage (edit) my categories, the box is simply blank. I can create new categories, but I can't edit anything that is existing. It just opens up a dialogue box that stays permanently blank instead of the box that used to show a list of all of my categories that I could click to edit. I have signed in and out, cleared my cache/cookies, rebooted my machine, etc.. Is this a feature that no longer works?

SokiGuo-MSFT 31,526 Reputation points Microsoft External Staff

2024-10-03T06:19:11.8633333+00:00

Welcome to our forum!

What is your account type? Outlook.com or Microsoft 365 account?

Do other users in the organization have the same problem?

If there is any firewall or antivirus software in the affected user's PC, temporarily disable it and check if this has any impact.

If you have a security issue, connect to a different network to check for this issue.
Emily_H 15 Reputation points

2024-10-10T14:12:42.89+00:00

I just tried to add a comment and apparently that didn't post, so that's a helpful feature to have on Microsoft's end for sure.

Brief summary:

I can get into Teams. Recordings unreliable, Stream too hard to get into, makes people think they need to download the desktop client when they don't, constant issues with external folks getting into meetings.

No good solution to get email to GMail currently.

Migration to Drive easy. Never have to worry about clients getting to critical documents when time is of the essence--we can trust the permissions actually work, whereas with OD they don't about 10% of the time and we look incompetent.

1 answer

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SokiGuo-MSFT 31,526 Reputation points Microsoft External Staff

2024-10-03T06:19:11.8633333+00:00

Welcome to our forum!

What is your account type? Outlook.com or Microsoft 365 account?

Do other users in the organization have the same problem?

If there is any firewall or antivirus software in the affected user's PC, temporarily disable it and check if this has any impact.

If you have a security issue, connect to a different network to check for this issue.
Emily_H 15 Reputation points

2024-10-10T14:12:42.89+00:00

I just tried to add a comment and apparently that didn't post, so that's a helpful feature to have on Microsoft's end for sure.

Brief summary:

I can get into Teams. Recordings unreliable, Stream too hard to get into, makes people think they need to download the desktop client when they don't, constant issues with external folks getting into meetings.

No good solution to get email to GMail currently.

Migration to Drive easy. Never have to worry about clients getting to critical documents when time is of the essence--we can trust the permissions actually work, whereas with OD they don't about 10% of the time and we look incompetent.

Answer 1

Emily_H 15

What is your account type? Outlook.com or Microsoft 365 account?
- I don't know how to tell the difference. The web address is outlook.office.com so I am guessing the former
Do other users in the organization have the same problem?
- I work in a very low tech organization, and as far as I know I am the only person who uses the web version as opposed to the desktop version.
If there is any firewall or antivirus software in the affected user's PC, temporarily disable it and check if this has any impact.
- IT has confirmed no changes
If you have a security issue, connect to a different network to check for this issue.
- I have tried this on 3 different networks over the last week, same issue

SokiGuo-MSFT 31,526 Reputation points Microsoft External Staff

2024-10-07T07:33:23.66+00:00

Hi @Emily_H

Thanks for your reply!

Are you the only user in your organization who has issues with Outlook on the web? Contact your administrator to review your OWA policy. For your information: Outlook on the web in Exchange Online.
Emily_H 15 Reputation points

2024-10-07T13:19:53.2866667+00:00

This is a new issue. It worked up until 2 weeks ago.

I'll just push everything to Google. I constantly have issues with Outlook and Teams that are never resolved. All I am ever told is to contract my admin.
SokiGuo-MSFT 31,526 Reputation points Microsoft External Staff

2024-10-10T08:46:47.2633333+00:00

Hi @Emily_H

Can you describe in detail what you did? How do you push emails to Google?

Can't your account sign in to Teams web either?
Emily_H 15 Reputation points

2024-10-10T14:09:23.96+00:00

I can sign into Teams, but recordings are unreliable, getting to Stream is inexplicably complicated (your own waffle menu takes you to the wrong place), and guests outside our organization frequently have issues getting into meetings, plus Microsoft makes it look like they need to download the desktop app when they don't.

I haven't figured out a good solution to push my email to Google without forwarding. I'm hoping I can find something better.

Migrating to Drive was easy. Just moved everything over. Never have to worry about external folks being able to access documents anymore. That was a constant issue in OneDrive no matter the settings we used. Can't risk delays when clients are paying money for our services, plus it made us look incompetent when our only explanation was "all the settings are correct on our end--promise. We don't have another way to explain what's going on."
SokiGuo-MSFT 31,526 Reputation points Microsoft External Staff

2024-10-16T07:59:09.4066667+00:00

Hi @Emily_H

Thanks for your reply!

As far as I know, currently Teams recordings are not saved in Stream. It is recommended that you contact your administrator to check if your account is working properly or if any policies have been set.
SokiGuo-MSFT 31,526 Reputation points Microsoft External Staff

2024-10-22T02:02:27.15+00:00

Hi @Emily_H

Is there any update on this case?

Please feel free to drop us a note if there is any update.
Emily_H 15 Reputation points

2024-10-22T13:20:01.16+00:00

Yes, at some point the tagging/categorizing was resolved.
SokiGuo-MSFT 31,526 Reputation points Microsoft External Staff

2024-10-23T06:04:42.3833333+00:00

Hi @Emily_H

Thank you for sharing, I'm glad the problem has been solved. It may be caused by a temporary error, so feel free to reply if you have any other questions.

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Categories no longer able to be "managed" in outlook for the web

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