Room does not appear in the room search

Question

Room does not appear in the room search

deschderman 25

I have created 4 rooms for testing. Three of them are in one building and one in another. All are configured in the same way. Nevertheless, the room search shows three rooms under the first building and no rooms under the other building.

All rooms, visible and unvisible are HiddenFromAddressListsEnabled=false so all rooms should be visible in the Global Address List.

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Answer accepted by question author

JayceYang 1,571 Moderator

Great to know that the issue has already been resolved and thanks for sharing the solution so that others experiencing the same thing can easily reference this! Since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others", I'll repost your solution in case you'd like to "Accept" the answer : )

Issue Symptom:

The new created Room mailbox didn't show in Room finder.

Resolution:

A special character that was not displayed correctly in the mail address during the automated creation of the distribution group caused the error. A new attempt without special characters resulted in the rooms being displayed correctly.

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2 additional answers

Your answer

Answer 1

JayceYang 1,571 Moderator

Thanks for the detailed information, and I understand that you cannot find the new room which belongs to building2 in Room Finder.

As I mentioned, if you want to use Room Finder, you need to create Room List first.

creates a room list for building2

New-DistributionGroup -Name "Building2" -OrganizationalUnit "contoso.com/rooms" -RoomList

adds new room to the building2 room list

Add-DistributionGroupMember -Identity "Building2" -Member ******@contoso.com

deschderman 25 Reputation points

2024-03-19T14:29:59.95+00:00

I have already added the rooms to a room list, I can also query the room list with
Get-DistributionGroup -Identity "Bilding 2"
and also get the room "Meeting room 1" as a UserMailbox with
Get-DistributionGroupMember -Identity "Building 2".
JayceYang 1,571 Reputation points Moderator

2024-03-20T07:48:11.78+00:00

Please run get-place ******@contoso.com |fl , and check if the SMTP address that's listed for the room list in the Localities property.
JayceYang 1,571 Reputation points Moderator

2024-03-24T03:43:10.58+00:00

Just circling back to check to see how things are going on with this thread. Should you need more help on this, you can feel free to post back.
deschderman 25 Reputation points

2024-03-24T19:21:09.5166667+00:00

Apparently, a special character that was not displayed correctly in the mail address during the automated creation of the distribution group caused the error. A new attempt without special characters resulted in the rooms being displayed correctly.

I don't know if this is the real solution, for this you would have to do further tests, which I don't have time for at the moment.

Thank you very much for your help, it has led me to the solution of the problem.
JayceYang 1,571 Reputation points Moderator

2024-03-28T09:17:49.28+00:00

Glad to know this issue is resolved. I'm sorry I didn't notice the special character issue as you had it covered. Thanks for your sharing and I will test further.
Giroux, Maxime M [NC] 0 Reputation points

2024-11-21T21:23:06.57+00:00

Hi @JayceYang , sorry for being late to the party, but it seems that the "Localities" property is empty with for one of my rooms which does not display in Room Finder. How can I resolve this ?

Answer 2

JayceYang 1,571 Moderator

You mentioned “Three of them are in one building and one in another.”, did you configure Room Finder? Because Room lists can be organized by Buildings. If not, how did you configure “building” for the room mailboxes?

If you use Room finder, and you cannot find the room in Room finder, this issue may be by design.

How to configure the new Room Finder in Outlook - Microsoft Community Hub

How can I see a list of all room lists without having to filter by city first or select recent room list?

This functionality is not available today but you can still search for the room list. The Outlook team has acknowledged there is a request to see all room list at once and will consider this request.

If not, did you mean that you cannot find the room in Location field when you create a new meeting? If you enter characters for the room mailbox, did you find it in location field as shown in the screenshot below?

deschderman 25 Reputation points

2024-03-18T20:00:31.2733333+00:00

All rooms have an associated city and building. These can be selected in the room search. In general, the room of building 2 appears in the general search bar. However, it is not available in the room search.