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Shared Files via OneDrive: sync button not available

Martinelli, Cavour 70 Reputation points
2024-02-15T11:00:20.1166667+00:00

Hello, I have a simple question. The company I work uses OneDrive and Office 365. When somebody shares a folder with files inside with me I see the sync button and all files are synchronized, but when an excel or word file for instance is shared the sync button is not available. I open the file I can edit it, but the sync button is not available. I always have to access it via a link the user sent me. Is this feature not available for files? Why?

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A Microsoft file hosting and synchronization service.
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A group of Microsoft Products and technologies used for sharing and managing content, knowledge, and applications.
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OneDrive Management
OneDrive: A Microsoft file hosting and synchronization service.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Jiajing Hua-MFST 9,905 Reputation points Microsoft Vendor
    2024-02-22T08:27:41.1366667+00:00

    Hi @Martinelli, Cavour

    Since I have not received your update, I will give you a test result based on my own understanding.

    On Shared with me page, for single files, there is no Sync button. User's image

    As you said, if you go to the shared folder, there is one sync button.

    enter image description hereFor the above case, I think it's by design. The workaround is working with "Add shortcut to Myfiles". Then the file will be synced to OneDrive local folders. User's image

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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  1. Hywel Jones 20 Reputation points
    2024-07-04T15:20:10.12+00:00

    Same as others, for several weeks I've had the same issue. I can no longer get a Shared folder to appear in File Explorer. The SYNC button no longer appears, only the "Add Shortcut to My Files" which is pointless as it just takes me back to the webpage.

    1 person found this answer helpful.
  2. Ardon Kaerma 0 Reputation points
    2024-09-26T09:25:41.0133333+00:00

    Any news from Microsoft ? I have also this problem since June and thinking to wait more ore switch to dropbox?

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