I purchased Microsoft 365 Business Basic, why my user can't access outlook?

Anonymous

Hi, i just purchased Microsoft 365 Business Basic, why my user can't access outlook? I got an error below:

UTC Date: 2023-03-22T22:10:52.814ZClient Id: 82B2083183DC44B0ACF5F03F3503FD53Session Id: 197559be-2d89-42ed-8556-f8bef2b3dc74Client Version: 20230317009.09BootResult: configurationBack Filled Errors: Noneerr: Microsoft.Exchange.Clients.Owa2.Server.Core.OwaUserHasNoMailboxAndNoLicenseAssignedExceptionesrc: StartupDataet: ServerErrorestack: Error: 500    at S (https://outlook.office.com/mail/:2:262402)    at https://outlook.office.com/mail/:2:271121st: 500ehk: X-OWA-Errorefe: TYAPR01CA0093, SI1PR02CA0037ebe: TYZPR02MB5739emsg: UserHasNoMailboxAndNoLicenseAssignedError

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Ratnesh Kumar 0 Reputation points

2023-07-11T05:39:58.6533333+00:00

If your user is unable to access Outlook after purchasing Microsoft 365 Business Basic, there could be several reasons for this issue. Here are some possible solutions to help troubleshoot the problem:

1. License Assignment: Ensure that the user has been assigned a valid license for Microsoft 365 Business Basic. You can check this by going to the Microsoft 365 admin center and navigating to the "Users" or "Active Users" section. Verify that the user has an active license assigned.

2. User Permissions: Confirm that the user has the necessary permissions to access Outlook. In the Microsoft 365 admin center, go to "Active Users" and select the user in question. Check their assigned roles and make sure they have the appropriate permissions to access Outlook.

3. Account Activation: Ensure that the user's Microsoft 365 account has been properly activated. The user should have received an activation email with instructions on how to set up their account. Ask the user to check their email inbox, including the spam or junk folder, for any activation emails from Microsoft.

4. Temporary Service Outage: Check if there are any known service outages or disruptions in your region that might be affecting Outlook's availability. You can visit the Microsoft 365 Service Status page or contact Microsoft support for assistance in this matter.

5. Configuration Issues: Review the configuration settings for the user's email account in the Microsoft 365 admin center. Double-check the email address, password, and other settings to ensure they are entered correctly. Additionally, confirm that the user's mailbox has been provisioned correctly.

If none of the above solutions resolve the issue, it would be advisable to contact Microsoft support for further assistance. They will have access to specific account details and can provide personalized guidance to help resolve the Outlook access problem.

7 answers

Faery Fu-MSFT 19,896 Reputation points Moderator

2023-03-23T02:40:44.28+00:00
Hi @Christopher Goble ,

Does one user or all users have this issue?

Can this problem be reproduced on other computers?

According to the error message, it seems that the users aren't yet assigned a license. To check it, please sign in to the Microsoft 365 portal (https://portal.office.com) as an admin.
1. Click users and groups, and then click active users.
2. Click Filter and then in the drop-down box, click Unlicensed users.
  NoteTo assign a license to a user, double-click the user. On the "Assign licenses" page, click to select the check boxes next to the items that you want to assign, and then click save.
If user has owned the license, please try to sign into the account in another browser to see how it goes.

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Faery Fu-MSFT 19,896 Reputation points Moderator

2023-03-27T07:18:55.7966667+00:00

Hi @Christopher Goble ,

Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back. If you think my reply is helpful to you, please remember to mark it as an answer. Warm thanks.
albert nairn 6 Reputation points

2023-03-22T22:23:26.38+00:00

Hello Christopher, I would delete Chrome and all google related .I would then download EDGE . this should be most beneficial to your memory ,ram. and CPU usage . from edge you can access all those others without downloading and run a faster more responsive machine.
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1 person found this answer helpful.
albert nairn 6 Reputation points

2023-04-19T17:59:06.1033333+00:00

I WOULD ALSP USE SIDR BAR , FROM THERE IAM ABLE TO ACESS ALMOT ANYTHING OTHER WISE.