46,294 questions
Hi Michael,
Please send a ticket via:
https://azure.microsoft.com/en-us/support/create-ticket
You can also try by phone:
If this is helpful please accept answer.
how to contact Azure billing
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Michael Edwards (Consulting Inc)
30
Reputation points
I need to talk to an Azure billing person. I upgraded my support plan to Developer to do that, but I am still getting the darn bot. How do I talk to a REAL person and not a bot? Supposedly I can send an email, but I can't find any way to do that - no email address, no email form and the support process always ends up in useless bot crap.
Community Center | Not monitored
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bsampson164 5 Reputation points2024-01-04T20:13:04.8133333+00:00 I am been charged for student account for months and I need refund.
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Harry J. Martin 15 Reputation points2024-01-25T00:55:02.3233333+00:00 I have been through every option I encountered on the Azure portal over the last two hours and nothing comes up. No recourse. I was not able to create a support ticket - I was repeatedly fed the same links that led nowhere ('cept recursive links to the same pool of unhelpful information). This is not only frustrating, it is a show-stopper. I'm cancelling everything I have on Azure until it is resolved. I have been a customer since Azure's inception but this is a bridge too far!
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Ryan 0 Reputation points2024-08-01T12:52:55.3+00:00 I’m currently going through the same thing. I saw I had a subscription running for a couple months so I just cancelled it. Were you able to get your refund?
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Siva 0 Reputation points2025-02-10T22:19:34.8733333+00:00 Azure
I do not see a phone number to reach for billing question. The request refund does not work and all options to create a support request ends up saying
Expedited refund limit reached
Submit a support request to get a refund.
What are the options to get a refund when Azure bills after the subscription is cancelled
Thanks
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Sankara Ponna 0 Reputation points2025-03-17T14:08:47.43+00:00 I got an enormous billing on my free subscription which I was unaware of the cost , could you please wave the cost that was on my billing
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Nimesha Hansani Amarasinghe 20 Reputation points2025-03-19T05:31:51.8566667+00:00 Yes. I experienced the same.
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Anil Kumar 0 Reputation points2025-07-11T06:38:49.09+00:00 ello Microsoft Support,
I am a student and using Azure for learning purposes. I noticed an unexpectedly high bill under my Pay-As-You-Go subscription. I did not expect such charges and would like to request a detailed explanation and a possible waiver or adjustment if applicable.
Please assist me in resolving this issue.
Thank you.
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2 answers
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Dillon Silzer 57,831 Reputation points Volunteer Moderator2023-01-12T18:41:10.97+00:00
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Harry J. Martin 15 Reputation points
2024-01-25T00:56:21.48+00:00 Unhelpful because the solutions mentioned no longer work. They may have in the past but they unfortunately lead to the same dead-end now. Thanks Dillon, for trying to help.
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