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Important
This content is archived and is not being updated. For the latest documentation, go to What's new in Dynamics 365 Customer Insights - Journeys. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Admins, makers, marketers, or analysts, automatically | - | - | 
Mar 13, 2025 |
Business value
Increase your productivity by using journey templates to kickstart building your customer journeys. Save time using a template from common customer journey scenarios, make final updates with your chosen content and any slight adjustments to the flows, and publish.
Feature details
Once you've created communication strategies that work for your brand and business objectives, save them as journey templates to streamline future work and minimize errors.
- Save any journey as a template for future use.
- Save time and reduce errors for standard outreaches (for example, event announcements, single email blasts, and common communication series such as welcome or cart abandon).
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We listened to your idea, along with comments and votes, to help us decide what to add to our product roadmap.
Additional resources
Create journey templates (docs)