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Refine email content in running journeys

Important

This content is archived and is not being updated. For the latest documentation, go to What's new in Dynamics 365 Customer Insights - Journeys. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.

Enabled for Public preview Early access General availability
Admins, makers, marketers, or analysts, automatically Sep 1, 2024 - Mar 3, 2025

Business value

To maximize customer engagement, it's crucial for customer experience teams to regularly refine email content, ensuring that communication remains current, relevant, and impactful. You can now easily edit content, layout, links, buttons, or dynamic content in your email messages while a journey is running, without creating a new version or interrupting the customer experience.

Changing email messages in live journeys gives you more freedom and power over your email marketing campaigns and helps you respond to changing business or customer needs.

Feature details

Use the email editor to edit any email that's used in a live journey to adjust it to your changing business needs.

  • Easily edit links and personalization in your live email messages without stopping your journey or creating new versions.
  • Track the performance of your edited links and compare their performance to the original links.
  • Get more control over your email content and optimize your engagement and conversion rates.

Editable email links with alias

Additional resources

Edit email components in a live journey (docs)