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Tikit

  • Reference

Extend conversational ticketing built for Microsoft Teams with activities to create tickets in response to events or update tickets with more information as context changes.

This connector is available in the following products and regions:

Service Class Regions
Logic Apps Standard All Logic Apps regions except the following:
     -   Azure China regions
     -   US Department of Defense (DoD)
Power Automate Premium All Power Automate regions except the following:
     -   US Government (GCC High)
     -   China Cloud operated by 21Vianet
     -   US Department of Defense (DoD)
Power Apps Premium All Power Apps regions except the following:
     -   US Government (GCC High)
     -   China Cloud operated by 21Vianet
     -   US Department of Defense (DoD)
Contact
Name Tikit Support
URL https://help.tikit.ai/
Email [email protected]
Connector Metadata
Publisher Cireson
Website https://www.tikit.ai/
Privacy policy https://www.tikit.ai/privacy-statement/
Categories IT Operations;Productivity

Tikit

Tikit for Microsoft Teams enables conversational ticketing in a system you already use. Turn messages from chat into tickets, authenticate with M365 single sign on, deflect common questions with artificial intelligence and report with Power BI.

Publisher: Cireson

Prerequisites

You will need to have an active Tikit, Microsoft 365 ITSM subscription to leverage this connector.

Supported Operations

When a Ticket is Created

This will trigger when a ticket is created

When a Ticket is Updated

This will trigger when a ticket is updated

When a Comment is left on a Ticket

This will trigger when a comment is left on a ticket

When a Lifecycle Transitions to a Phase

This will trigger anytime a specific Phase begins

When a Lifecycle Power Automate Task Becomes Active

This will trigger anytime a specific Power Automate Task becomes Active

When a Lifecycle Transition Engages

This will trigger anytime a specific Transition is executed

Create New Ticket

This action will give you the ability to create new ticket.

Update a Ticket

This action will give you the ability to update specific ticket.

Add Comment to a ticket

This action will give you the ability to add a comment to a specific ticket by specifying the ticket Id. You can also make the comment public or private.

Get Ticket

This action will give you the ability to get specific ticket by specifying the ticket Id.

Get all tickets

This action will give you the ability to get all tickets. You can also customize your query base on OData filter.

Get File(s) Attached to a Ticket

This action will give you the ability to get all files attached to a specific ticket by specifying the ticket Id.

Add Approval

This Action gives you the ability to add an Approval to a Ticket

Get Approvals

This returns one or many Approvals associated with a Ticket

Update Approval

This action lets you update properties of a single Approval

Add Task

This Action gives you the ability to add a Task to a Ticket

Get Tasks

This returns one or many Tasks associated with a Ticket

Update Task

This action lets you update properties of a single Task

Get Power Automate Tasks

This returns one or many Power Automate Tasks associated with a Ticket

Update Power Automate Task

This action lets you change the Status of a Power Automate Task as it exists within Tikit

Obtaining Credentials

Create an access (API) token at https://web.tikit.ai/settings/token

Creating a connection

The connector supports the following authentication types:
Default Parameters for creating connection. All regions Not shareable

Default

Applicable: All regions

Parameters for creating connection.

This is not shareable connection. If the power app is shared with another user, another user will be prompted to create new connection explicitly.

Throttling Limits

Name Calls Renewal Period
API calls per connection 100 60 seconds

Actions

Add Approval

Add Approval
Add Comment to a ticket

Add Comment to a ticket
Add Task

Add Task
Create New Ticket

Create New Ticket
Get all tickets

Fetch all Tickets
Get Approvals

Get Approvals
Get File(s) Attached to a Ticket

Get File(s) Attached to a Ticket
Get PA Tasks

Get PA Tasks
Get Tasks

Get Tasks
Get Ticket

Get One Ticket
Update a Ticket

Update a Ticket
Update Approval

Update Approval
Update PA Task

Update PA Task
Update Task

Update Task

Add Approval

Operation ID:
AddApproval

Add Approval

Parameters

Name Key Required Type Description
Tikit Id
 Id True string

Tikit Id
Lifecycle
 Lifecycle string

Lifecycle
Phase
 PhaseId string

Phase
Title
 Title True string

Title
Approvers
 Approvers string

Approver(s) email address separated by comma
Additional Details
 AdditionalDetails string

Additional Details
Required By All
 IsRequiredByAll boolean

Required By All

Returns

Body
ServiceDesk.Core.Models.Approvals

Add Comment to a ticket

Operation ID:
AddComment

Add Comment to a ticket

Parameters

Name Key Required Type Description
Tikit Id
 id True string

Enter Tikit Id
Message
 Body string

New comment message
Public
 IsPublic boolean

Is Public

Returns

Name Path Type Description
Id
 Id integer

Id
ModifiedDate
 ModifiedDate string

Modified Date
ModifiedById
 ModifiedById integer

Modified By Id
CreatedDate
 CreatedDate string

Created Date
CreatedById
 CreatedById integer

Created By Id
Guid
 Guid string

Guid
IsDeleted
 IsDeleted boolean

Is Deleted
Body
 Body string

Body
IsPublic
 IsPublic boolean

Is Public

Add Task

Operation ID:
AddTask

Add Task

Parameters

Name Key Required Type Description
Tikit Id
 Id True string

Tikit Id
Lifecycle
 Lifecycle string

Lifecycle
Phase
 PhaseId string

Phase
Title
 Title True string

Title
Assignee
 Assignee string

Assignee's Email Address

Returns

Body
ServiceDesk.Core.Models.TicketTask

Create New Ticket

Operation ID:
CreateTicket

Create New Ticket

Parameters

Name Key Required Type Description
Request
 Title True string

Enter Request
Requester Email
 EMailAddress True string

Enter Requester Email
Status
 StatusId True integer

Select Status
Category
 CategoryId integer

Select Category
Priority
 PriorityId True integer

Select Priority
Ticket Type
 TicketTypeId True integer

Select Ticket Type
Group
 SupportGroupId integer

Select Support Group
Due Date
 DueDate date

Enter Due Date
Resolution Date
 ResolutionDate date

Enter Resolution Date
Assignee Email
 Email True string

Enter Assignee Email

Returns

Body
ServiceDesk.Core.Models.Ticket

Get all tickets

Operation ID:
GetAllTickets

Fetch all Tickets

Parameters

Name Key Required Type Description
$expand
 $expand string

Define oData expand
$select
 $select string

Define oData select
$orderby
 $orderby string

Define oData orderby
$top
 $top integer

Number Tickets
$skip
 $skip integer

Define oData skip
$count
 $count boolean

Define oData count

Returns

Body
ServiceDesk.Core.Models.Ticket.Items

Get Approvals

Operation ID:
GetApprovals

Get Approvals

Parameters

Name Key Required Type Description
Tikit Id
 Id True string

Tikit Id
Lifecycle
 Lifecycle string

Filter on a specific Lifecycle
Phase
 Phase string

Filter on a specific Phase within a chosen Lifecycle
Approval Title
 ApprovalName string

String to look for in the Title of the Approval
Approvers
 Approvers string

Approver(s) email addresses separated by comma (if any match, the trigger will run)
Additional Details
 AdditionalDetails string

String to look for the Additional Details of the Approval

Returns

Name Path Type Description
value
 value array of ServiceDesk.Core.Models.Approvals

Get File(s) Attached to a Ticket

Operation ID:
GetFileAttached

Get File(s) Attached to a Ticket

Parameters

Name Key Required Type Description
Tikit Id
 id True string

Tikit Id

Returns

Name Path Type Description
value
 value array of object

value
File Name
 value.FileName string

File Name
File Size
 value.FileSize float

File Size
File Extension
 value.FileExtension string

File Extension
Id
 value.Id integer

Id
Modified Date
 value.ModifiedDate string

Modified Date
Modified By Id
 value.ModifiedById integer

Modified By Id
Created Date
 value.CreatedDate string

Created Date
Created By Id
 value.CreatedById integer

Created By Id
Guid
 value.Guid string

Guid
Is Deleted
 value.IsDeleted boolean

Is Deleted
Downlad Url
 value.DownladUrl string

Downlad Url
Drive Item Group Id
 value.DriveItemGroupId string

Drive Item Group Id
Drive Item Id
 value.DriveItemId string

Drive Item Id

Get PA Tasks

Operation ID:
GetPowerAutomateTasks

Get PA Tasks

Parameters

Name Key Required Type Description
Tikit Id
 Id True string

Tikit Id
Lifecycle
 Lifecycle string

Filter on a specific Lifecycle
Phase
 Phase string

Filter on a specific Phase within a chosen Lifecycle
PA Task Title
 TaskName string

String to look for in the Title of the PA Task

Returns

Name Path Type Description
value
 value array of ServiceDesk.Core.Models.PowerAutomateTask

Get Tasks

Operation ID:
GetTasks

Get Tasks

Parameters

Name Key Required Type Description
Tikit Id
 Id True string

Tikit Id
Lifecycle
 Lifecycle string

Filter on a specific Lifecycle
Phase
 Phase string

Filter on a specific Phase within a chosen Lifecycle
Task Name
 TaskName string

String to look for in the Name of the Task
Assignee
 Assignee string

Assignee(s) email addresses separated by comma (if any match, the trigger will run)

Returns

Name Path Type Description
value
 value array of ServiceDesk.Core.Models.TicketTask

Get Ticket

Operation ID:
GetOneTicket

Get One Ticket

Parameters

Name Key Required Type Description
Tikit Id
 id True string

Enter Tikit Id
Define oData select
 $select string

Define oData select
$expand
 $expand string

Define oData expand

Returns

Body
ServiceDesk.Core.Models.Ticket

Update a Ticket

Operation ID:
UpdateTicket

Update a Ticket

Parameters

Name Key Required Type Description
Tikit Id
 Id True integer

Enter Tikit Id
Request
 Title string

Change Request Information
Requester Email
 EMailAddress string

Change Requester Email
Status
 StatusId integer

Change Status
Category
 CategoryId integer

Change Category
Priority
 PriorityId integer

Change Priority
Ticket Type
 TicketTypeId integer

Change Ticket Type
Group
 SupportGroupId integer

Change Support Group
Due Date
 DueDate date

Change Due Date
Resolution Date
 ResolutionDate date

Change Resolution Date
Assignee Email
 Email True string

Change Assignee Email

Returns

Body
ServiceDesk.Core.Models.Ticket

Update Approval

Operation ID:
UpdateApproval

Update Approval

Parameters

Name Key Required Type Description
Approval Id
 Id True string

Approval Id
Title
 Title string

Title
Additional Details
 AdditionalDetails string

Additional Details
Required By All
 RequiredByAll string

RequiredByAll
Approvers
 Approvers string

Approver(s) email address separated by comma

Returns

Body
ServiceDesk.Core.Models.Approvals

Update PA Task

Operation ID:
UpdatePowerAutomateTask

Update PA Task

Parameters

Name Key Required Type Description
PA Task Id
 Id True string

PA Task Id
Status
 StatusId string

Status

Returns

Body
ServiceDesk.Core.Models.PowerAutomateTask

Update Task

Operation ID:
UpdateTask

Update Task

Parameters

Name Key Required Type Description
Task Id
 Id True string

Task Id
Title
 Title string

Title
Assignee
 Assignee string

Assignee's Email Address

Returns

Body
ServiceDesk.Core.Models.TicketTask

Triggers

When a Comment is left on a Ticket

This operation triggers when a comment is left on a ticket
When a Lifecycle PA Task Becomes Active

This operation triggers when a PA Task becomes Active
When a Lifecycle Transition Engages

This operation triggers when a lifecycle transitions is engaged
When a Lifecycle Transitions to a Phase

This operation triggers when a lifecycle transitions to a new phase
When a Ticket is Created

This operation triggers when a new ticket is created
When a Ticket is Updated

This operation triggers when a ticket is updated

When a Comment is left on a Ticket

Operation ID:
AddCommentTicketWebhook

This operation triggers when a comment is left on a ticket

Parameters

Name Key Required Type Description
Commenters
 Commenter string

Commenter(s) email address separated by comma (If any match, the trigger will run)
Comment filter
 CommentStringContain string

String to look for in the comment body.
Privacy
 IsPublicComment string

Select Privacy (If Any is selected, the trigger will run regardless of Privacy)

Returns

Body
ServiceDesk.Core.Models.Ticket.WebhookRecieveProperties

When a Lifecycle PA Task Becomes Active

Operation ID:
ActivatePowerAutomateTaskWebhook

This operation triggers when a PA Task becomes Active

Parameters

Name Key Required Type Description
Lifecycle
 LifecycleId True string

Select a Lifecycle
Phase
 LifecyclePhaseId True integer

Select a Phase
PA Task
 LifecyclePowerAutomateName True string

Select a PA Task

Returns

Body
ServiceDesk.Core.Models.PowerAutomateTask

When a Lifecycle Transition Engages

Operation ID:
EngageLifecycleTransitionWebhook

This operation triggers when a lifecycle transitions is engaged

Parameters

Name Key Required Type Description
Lifecycle
 LifecycleId True string

Select a Lifecycle
Phase
 LifecyclePhaseId True integer

Select a Phase
Transition
 LifecycleTransitionId True integer

Select a Transition

Returns

Body
ServiceDesk.Core.Models.TicketFlow.LifecyclePhaseTransition

When a Lifecycle Transitions to a Phase

Operation ID:
ChangeLifecyclePhaseWebhook

This operation triggers when a lifecycle transitions to a new phase

Parameters

Name Key Required Type Description
Lifecycle
 LifecycleId True string

Select a Lifecycle
Phase
 LifecyclePhaseId True integer

Select a Phase

Returns

Body
ServiceDesk.Core.Models.TicketFlow.TicketLifeCyclePhase

When a Ticket is Created

Operation ID:
AddTicketWebhookTrigger

This operation triggers when a new ticket is created

Parameters

Name Key Required Type Description
Requesters
 Requesters string

Requester(s) email address separated by comma (If any match, the trigger will run)
Assignees
 Assignees string

Assignee(s) email address separated by comma (If any match, the trigger will run)
Title
 Title string

String to look for in the Title.
Status
 Status string

Select Status (If Any is selected, the trigger will run regardless of Status)
Priority
 Priority string

Select Status (If Any is selected, the trigger will run regardless of Priority)
Group
 GroupId integer

Select Group (Leave it blank and trigger wil run regardless of any Group)
Template
 TemplateId integer

Select Template (Leave it blank and trigger wil run regardless of any Template)

Returns

Body
ServiceDesk.Core.Models.Ticket.WebhookRecieveProperties

When a Ticket is Updated

Operation ID:
UpdateTicketWebhookTrigger

This operation triggers when a ticket is updated

Parameters

Name Key Required Type Description
Requesters
 Requesters string

Requester(s) email address separated by comma (If any match, the trigger will run)
Assignees
 Assignees string

Assignee(s) email address separated by comma (If any match, the trigger will run)
Title
 Title string

String to look for in the Title.
Status
 Status string

Select Status (If Any is selected, the trigger will run regardless of Status)
Priority
 Priority string

Select Status (If Any is selected, the trigger will run regardless of Priority)
Group
 GroupId integer

Select Group (Leave it blank and trigger wil run regardless of any Group)
Template
 TemplateId integer

Select Template (Leave it blank and trigger wil run regardless of any Template)

Returns

Body
ServiceDesk.Core.Models.Ticket.WebhookRecieveProperties

Definitions

ServiceDesk.Core.Models.Ticket.Items

Name Path Type Description
value
 value array of object
Requester Id
 value.RequesterId integer

Requester Id
Title
 value.Title string

Title
Closed
 value.Closed boolean

Closed
Due Date
 value.DueDate string

Due Date
Resolution Date
 value.ResolutionDate string

Resolution Date
Description
 value.Description string

Description
Assignee Id
 value.AssigneeId integer

Assignee Id
Support Group Id
 value.SupportGroupId integer

Support Group Id
Group Id
 value.GroupId integer

Group Id
Escalation Id
 value.EscalationId integer

Escalation Id
Category Id
 value.CategoryId integer

Category Id
Priority Id
 value.PriorityId integer

Priority Id
Source Id
 value.SourceId integer

Source Id
Status Id
 value.StatusId integer

Status Id
Urgency Id
 value.UrgencyId integer

Urgency Id
Triage Conversation Id
 value.TriageConversationId string

Triage Conversation Id
Triage Activity Id
 value.TriageActivityId string

Triage Activity Id
Link To Message
 value.LinkToMessage string

Link To Message
Template Id
 value.TemplateId integer

Template Id
Card Template Json
 value.CardTemplateJson string

Card Template Json
Card Answer Json
 value.CardAnswerJson string

Card Answer Json
Ticket Type Id
 value.TicketTypeId integer

Ticket Type Id
Id
 value.Id integer

Id
Modified Date
 value.ModifiedDate string

Modified Date
Modified By
 value.ModifiedById integer

Modified By Id
Created Date
 value.CreatedDate string

Created Date
Created By Id
 value.CreatedById integer

Created By Id
Guid
 value.Guid string

Guid
Is Deleted
 value.IsDeleted boolean

Is Deleted

ServiceDesk.Core.Models.Ticket

Name Path Type Description
Requester
 Requester ServiceDesk.Core.Models.Requester
Title
 Title string

Title
Closed
 Closed boolean

Closed
Due Date
 DueDate date-time

Due Date
Resolution Date
 ResolutionDate date-time

Resolution Date
Description
 Description string

Description
Assignee
 Assignee ServiceDesk.Core.Models.Assignee
Support Group Id
 SupportGroupId integer

Support Group Id
Group Id
 GroupId integer

Group Id
Escalation Id
 EscalationId integer

Escalation Id
Category Id
 CategoryId integer

Category Id
Impact Id
 ImpactId integer

Impact Id
Priority Id
 PriorityId integer

Priority Id
Source Id
 SourceId integer

Source Id
Status Id
 StatusId integer

Status Id
Urgency Id
 UrgencyId integer

Urgency Id
Triage Conversation Id
 TriageConversationId string

Triage Conversation Id
Triage Activity Id
 TriageActivityId string

Triage Activity Id
Link To Message
 LinkToMessage string

Link To Message
Template Id
 TemplateId integer

Template Id
Card Answer Json
 CardAnswerJson string

Card Answer Json
Id
 Id integer

Id
Modified Date
 ModifiedDate date-time

Modified Date
Modified By Id
 ModifiedById integer

Modified By Id
Created Date
 CreatedDate date-time

Created Date
Created By Id
 CreatedById integer

Created By Id
Guid
 Guid string

Guid
Is Deleted
 IsDeleted boolean

Is Deleted

ServiceDesk.Core.Models.Ticket.WebhookRecieveProperties

Name Path Type Description
First Name
 Requester.FirstName string

Requester First Name
Last Name
 Requester.LastName string

Requester Last Name
EMail
 Requester.EMailAddress string

Requester EMail
Aad Object Id
 Requester.AadObjectId string

Requester Aad Object Id
Teams User Id
 Requester.TeamsUserId string

Requester Teams User Id
Help Teams User Id
 Requester.HelpTeamsUserId string

Requester Help Teams User Id
Teams Time Zone
 Requester.TeamsTimeZoneName string

Requester Teams Time Zone Name
Service Url
 Requester.ServiceUrl string

Requester Service Url
User Principal Name
 Requester.UserPrincipalName string

Requester User Principal Name
Block SignIn
 Requester.BlockSignIn boolean

Requester Block SignIn
Is External User
 Requester.IsExternalUser boolean

Requester Is External User
Full Name
 Requester.Name string

Requester Full Name
Id
 Requester.Id integer

Requester Id
Modified Date
 Requester.ModifiedDate string

Requester Modified Date
Modified By Id
 Requester.ModifiedById integer

Requester Modified By Id
Created Date
 Requester.CreatedDate string

Requester Created Date
Guid
 Requester.Guid string

Requester Guid
Is Deleted
 Requester.IsDeleted boolean

Requester Is Deleted
Title
 Title string

Title
Closed
 Closed boolean

Closed
Is Merged
 IsMerged boolean

Is Merged
Related Tickets
 RelatedTickets array of

Related Tickets
User Name
 Assignee.UserName string

Assignee User Name
First Name
 Assignee.GivenName string

Assignee First Name
Last Name
 Assignee.FamilyName string

Assignee Last Name
Email
 Assignee.Email string

Assignee Email
Id
 Assignee.Id integer

Assignee Id
Modified Date
 Assignee.ModifiedDate string

Assignee Modified Date
Created Date
 Assignee.CreatedDate string

Assignee Created Date
Guid
 Assignee.Guid string

Assignee Guid
Is Deleted
 Assignee.IsDeleted boolean

Assignee Is Deleted
Full Name
 Assignee.FullName string

Assignee Full Name
Application Role Maps
 Assignee.ApplicationRoleMaps array of

Application Role Maps
Value
 Category.Value string

Category Value
Position
 Category.Position integer

Category Position
Is Archived
 Category.IsArchived boolean

Category Is Archived
Is Default
 Category.IsDefault boolean

Category Is Default
Is System
 Category.IsSystem boolean

Category Is System
Id
 Category.Id integer

Category Id
Modified Date
 Category.ModifiedDate string

Category Modified Date
Created Date
 Category.CreatedDate string

Category Created Date
Guid
 Category.Guid string

Category Guid
Is Deleted
 Category.IsDeleted boolean

Category Is Deleted
Value
 Priority.Value string

Priority Value
Position
 Priority.Position integer

Priority Position
Is Archived
 Priority.IsArchived boolean

Priority Is Archived
Is Default
 Priority.IsDefault boolean

Priority Is Default
Is System
 Priority.IsSystem boolean

Priority Is System
Id
 Priority.Id integer

Priority Id
Modified Date
 Priority.ModifiedDate string

Priority Modified Date
Created Date
 Priority.CreatedDate string

Priority Created Date
Guid
 Priority.Guid string

Priority Guid
Is Deleted
 Priority.IsDeleted boolean

Priority Is Deleted
Value
 Status.Value string

Status Value
Position
 Status.Position integer

Status Position
Is Archived
 Status.IsArchived boolean

Status Is Archived
Is Default
 Status.IsDefault boolean

Status Is Default
Is System
 Status.IsSystem boolean

Status Is System
Id
 Status.Id integer

Status Id
Modified Date
 Status.ModifiedDate string

Status Modified Date
Created Date
 Status.CreatedDate string

Status Created Date
Guid
 Status.Guid string

Status Guid
Is Deleted
 Status.IsDeleted boolean

Status Is Deleted
Value
 Urgency.Value string

Urgency Value
Position
 Urgency.Position integer

Urgency Position
Is Archived
 Urgency.IsArchived boolean

Urgency Is Archived
Is Default
 Urgency.IsDefault boolean

Urgency Is Default
Is System
 Urgency.IsSystem boolean

Urgency Is System
Id
 Urgency.Id integer

Urgency Id
Modified Date
 Urgency.ModifiedDate string

Urgency Modified Date
Created Date
 Urgency.CreatedDate string

Urgency Created Date
Guid
 Urgency.Guid string

Urgency Guid
Is Deleted
 Urgency.IsDeleted boolean

Urgency Is Deleted
Value
 TicketType.Value string

Ticket Type Value
Position
 TicketType.Position integer

Ticket Type Position
Is Archived
 TicketType.IsArchived boolean

Ticket Type Is Archived
Is Default
 TicketType.IsDefault boolean

Ticket Type Is Default
Is System
 TicketType.IsSystem boolean

Ticket Type Is System
Id
 TicketType.Id integer

Ticket Type Id
Modified Date
 TicketType.ModifiedDate string

Ticket Type Modified Date
Created Date
 TicketType.CreatedDate string

Ticket Type Created Date
Guid
 TicketType.Guid string

Ticket Type Guid
Is Deleted
 TicketType.IsDeleted boolean

Ticket Type Is Deleted
Comments
 Comments array of

Comments
Ticket Slas
 TicketSlas array of

Ticket Slas
Message
 Message string

Message
File Attachments
 FileAttachments array of

File Attachments
Template Name
 Template.Name string

Template Name
Description
 Template.Description string

Template Description
Card Response Json
 Template.CardResponseJson string

Template Card Response Json
Unset Assignee
 Template.UnsetAssignee boolean

Template Unset Assignee
User Name
 Template.Assignee.UserName string

Assignee User Name
First Name
 Template.Assignee.GivenName string

Assignee First Name
Last Name
 Template.Assignee.FamilyName string

Assignee Last Name
Email
 Template.Assignee.Email string

Assignee Email
Id
 Template.Assignee.Id integer

Assignee Id
Modified Date
 Template.Assignee.ModifiedDate string

Assignee Modified Date
Created Date
 Template.Assignee.CreatedDate string

Assignee Created Date
Guid
 Template.Assignee.Guid string

Assignee Guid
Is Deleted
 Template.Assignee.IsDeleted boolean

Assignee Is Deleted
Full Name
 Template.Assignee.FullName string

Assignee Full Name
Application Role Maps
 Template.Assignee.ApplicationRoleMaps array of

Application Role Maps
Value
 Template.Category.Value string

Category Value
Position
 Template.Category.Position integer

Category Position
Is Archived
 Template.Category.IsArchived boolean

Category Is Archived
Is Default
 Template.Category.IsDefault boolean

Category Is Default
Is System
 Template.Category.IsSystem boolean

Category Is System
Id
 Template.Category.Id integer

Category Id
Modified Date
 Template.Category.ModifiedDate string

Category Modified Date
Created Date
 Template.Category.CreatedDate string

Category Created Date
Guid
 Template.Category.Guid string

Category Guid
Is Deleted
 Template.Category.IsDeleted boolean

Category Is Deleted
Value
 Template.Priority.Value string

Priority Value
Position
 Template.Priority.Position integer

Priority Position
Is Archived
 Template.Priority.IsArchived boolean

Priority Is Archived
Is Default
 Template.Priority.IsDefault boolean

Priority Is Default
Is System
 Template.Priority.IsSystem boolean

Priority Is System
Id
 Template.Priority.Id integer

Priority Id
Modified Date
 Template.Priority.ModifiedDate string

Priority Modified Date
Created Date
 Template.Priority.CreatedDate string

Priority Created Date
Guid
 Template.Priority.Guid string

Priority Guid
Is Deleted
 Template.Priority.IsDeleted boolean

Priority Is Deleted
Value
 Template.Status.Value string

Status Value
Position
 Template.Status.Position integer

Status Position
Is Archived
 Template.Status.IsArchived boolean

Status Is Archived
Is Default
 Template.Status.IsDefault boolean

Status Is Default
Is System
 Template.Status.IsSystem boolean

Status Is System
Id
 Template.Status.Id integer

Status Id
Modified Date
 Template.Status.ModifiedDate string

Status Modified Date
Created Date
 Template.Status.CreatedDate string

Status Created Date
Guid
 Template.Status.Guid string

Status Guid
Is Deleted
 Template.Status.IsDeleted boolean

Status Is Deleted
Id
 Template.Id integer

Template Id
Modified Date
 Template.ModifiedDate string

Template Modified Date
Created Date
 Template.CreatedDate string

Template Created Date
Guid
 Template.Guid string

Template Guid
Is Deleted
 Template.IsDeleted boolean

Template Is Deleted
Card Template Json
 CardTemplateJson string

Card Template Json
Card Answer Json
 CardAnswerJson string

Card Answer Json
Id
 Lifecycle.Id integer

The Id of the Lifecycle
Title
 Lifecycle.Title string

The Title of the Lifecycle
Status Id
 Lifecycle.StatusId integer

The Id of the Status of the Lifecycle
Status
 Lifecycle.Status string

The Status of the Lifecycle
Set Status as Resolved
 Lifecycle.SetStatusResolved boolean

Set Status as Resolved
Phase
 Lifecycle.Phases array of ServiceDesk.Core.Models.TicketFlow.TicketLifeCyclePhase

The Phases of the Lifecycle
Tikit Id
 Id integer

Tikit Id
Modified Date
 ModifiedDate string

Modified Date
Modified By Id
 ModifiedById integer

Modified By Id
Created Date
 CreatedDate string

Created Date
Created By Id
 CreatedById integer

Created By Id
Guid
 Guid string

Guid
Is Deleted
 IsDeleted boolean

Is Deleted

ServiceDesk.Core.Models.TicketFlow.LifecyclePhaseTransition

Name Path Type Description
Transition Id
 Id integer

The Id of the Transition
Transition Title
 Title string

The Title of the Transition
Lifecycle Id
 LifeCycleId integer

The Id of the Lifecycle associated with the Phase that engaged the Transition
Lifecycle Title
 LifeCycleTitle string

The Title of the Lifecycle associated with the Phase that engaged the Transition
Phase Id
 PhaseId integer

The Id of the Phase that engaged the Transition
Phase Title
 PhaseTitle string

The Title of the Phase that engaged the Transition
Tikit Id
 TicketId integer

The Id of the Ticket
Task
 Tasks array of object

The Tasks contained within a Phase
Id
 Tasks.Id integer

The Id of the Task associated with the Phase that engaged the Transition
Title
 Tasks.Title string

The Title of the Task associated with the Phase that engaged the Transition
Status Id
 Tasks.StatusId integer

The Id of the Status of the Task associated with the Phase that engaged the Transition
Status
 Tasks.Status string

The Status of the Task associated with the Phase that engaged the Transition
Assignee Id
 Tasks.AssigneeId integer

The Id of the Assignee of the Task associated with the Phase that engaged the Transition
Assignee
 Tasks.Assignee string

The Assignee of the Task associated with the Phase that engaged the Transition
Assignee Active Directory Object Id
 Tasks.AssigneeAadObjectId string

The Assignee of the Task's Active Directory Object Id associated with the Phase that engaged the Transition
Assignee Email
 Tasks.AssigneeEmail string

The Assignee of the Task's Email Address associated with the Phase that engaged the Transition
Approval
 Approvals array of object

The Approvals contained within a Phase
Id
 Approvals.Id integer

The Id of the Approval associated with the Phase that engaged the Transition
Title
 Approvals.Title string

The Title of the Approval associated with the Phase that engaged the Transition
Additional Details
 Approvals.AdditionalDetails string

The Additional Details of the Approval associated with the Phase that engaged the Transition
Approval State
 Approvals.ApprovalState integer

The Id of the State of the Approval associated with the Phase that engaged the Transition
Approver
 Approvals.Approvers array of ServiceDesk.Core.Models.Approver

The Approvers of the Approval associated with the Phase that engaged the Transition

ServiceDesk.Core.Models.TicketFlow.TicketLifeCyclePhase

Name Path Type Description
Title
 Name string

The Title of the Phase contained within the Lifecycle
Order
 Order integer

The order of the Phase within the Lifecycle
Id
 Id integer

The Id of the Phase within the Lifecycle
Is Current
 IsCurrent boolean

Provides a true/false to indicate if the Phase is the currently active Phase
Tikit Id
 TicketId integer

The Id of the Ticket
Lifecycle Id
 LifeCycleId integer

The Id of the Lifecycle associated with the Phase
Lifecycle Title
 LifeCycleTitle string

The Title of the Lifecycle associated with the Phase
Transition
 Transitions array of object

Array that contains the Phases of a Lifecycle
Id
 Transitions.Id integer

The Id of the Transition associated with the Phase
Title
 Transitions.Title string

The Title of the Transition associated with the Phase
Task
 Tasks array of object

The Tasks contained within a Phase
Id
 Tasks.Id integer

The Id of The Task associated with the Phase
Title
 Tasks.Title string

The Title of the Task associated with the Phase
Status Id
 Tasks.StatusId integer

The Id of the Status of the Task associated with the Phase
Status
 Tasks.Status string

The Status of the Task associated with the Phase
Assignee Id
 Tasks.AssigneeId integer

The Id of the Task Assignee
Assignee
 Tasks.Assignee string

The Assignee of the Task
Assignee Active Directory Object Id
 Tasks.AssigneeAadObjectId string

The Task Assignee's Active Directory Object Id
Assignee Email
 Tasks.AssigneeEmail string

The Assignee's Active Directory Object Id
Approval
 Approvals array of object

Phase Approvals
Id
 Approvals.Id integer

The Id of the Approval associated with the Phase
Title
 Approvals.Title string

The Title of the Approval associated with the Phase
Additional Details
 Approvals.AdditionalDetails string

Additional Details on the Approval
Approval State
 Approvals.ApprovalState integer

The Id of the Approval State
Approver
 Approvals.Approvers array of ServiceDesk.Core.Models.Approver

Array containing the Approvers of a given Approval

ServiceDesk.Core.Models.TicketTask

Name Path Type Description
Task Id
 Id integer

The Id of the Task
Task Title
 Name string

The Title of the Task
Assignee Id
 AssigneeId integer

The Id of the Assignee for a Task
Assignee
 Assignee string

The Assignee of a Task
Assignee Active Directory Object Id
 AssigneeAadObjectId string

The Assignee's Active Directory Object Id
Assignee Email
 AssigneeEmail string

The Assignee's Active Directory Object Id
Status Id
 StatusId integer

The id of the Status for a Task
Status
 Status string

The Name of the Status for a Task
Tikit Id
 TicketId integer

The Id of the ticket associated with the Task
Lifecycle Id
 LifeCycleId integer

The Id of the Lifecycle associated with the Task
Lifecycle Title
 LifeCycleTitle string

The Title of the Lifecycle associated with the Task
Phase Id
 PhaseId integer

The Id of the Phase associated with the Task
Phase Title
 PhaseTitle string

The Title of the Phase associated with the Task

ServiceDesk.Core.Models.PowerAutomateTask

Name Path Type Description
PA Task Id
 Id integer

The Id of the PA Task as it exists within Tikit
PA Task Title
 Name string

The Name of the PA Task as it exists within Tikit
Status Id
 StatusId integer

The Id of the Status of the PA Task as it exists within Tikit
Status
 Status string

The Name of the Status of the PA Task as it exists within Tikit
Tikit Id
 TicketId integer

The Id of the Ticket
Lifecycle Id
 LifeCycleId integer

The Id of the Lifecycle associated with the Phase that contains the PA Task
Lifecycle Title
 LifeCycleTitle string

The Title of the Lifecycle associated with the Phase that contains the PA Task
Phase Id
 PhaseId integer

The Id of the Phase that contains the PA Task
Phase Title
 PhaseTitle string

The Title of the Phase that contains the PA Task

ServiceDesk.Core.Models.Approvals

Name Path Type Description
Approval Id
 Id integer

The Id of the Approval
Approval Title
 Title string

The Title of the Approval Title
Additional Details
 AdditionalDetails string

Additional Details on the Approval
Is Required By All
 IsRequiredByAll boolean

Is Required By All
Approver
 Approvers array of ServiceDesk.Core.Models.Approver

Array of one or many Approvers
Tikit Id
 TicketId integer

The Id of the ticket associated with the Approval
Lifecycle Id
 LifeCycleId integer

The Id of the Lifecycle associated with the Approval
Lifecycle Title
 LifeCycleTitle string

The Title of the Lifecycle associated with the Approval
Phase Id
 PhaseId integer

The Id of the Phase associated with the Approval
Phase Title
 PhaseTitle string

The Title of the Phase associated with the Approval

ServiceDesk.Core.Models.Approver

Name Path Type Description
Id
 Id integer

The Id of the Approver
Email
 Email string

The Approver's Email Address
Active Directory Object Id
 AadObjectId string

The Approver's Active Directory Object Id
User Name
 UserName string

The Approver's User Name

ServiceDesk.Core.Models.Requester

Name Path Type Description
Requester Id
 Id integer

The Id of the Requester
Requester Email
 Email string

The Requester's Email Address
Requester Active Directory Object Id
 AadObjectId string

The Requester's Active Directory Object Id
Requester User Name
 UserName string

The Requester's User Name

ServiceDesk.Core.Models.Assignee

Name Path Type Description
Assignee Id
 Id integer

The Id of the Assignee
Assignee Email
 Email string

The Assignee's Email Address
Assignee Active Directory Object Id
 AadObjectId string

The Assignee's Active Directory Object Id
Assignee User Name
 UserName string

The Assignee's User Name