Microsoft Support LIED to me and silently CLOSED my recovery ticket after 2 weeks of waiting! Need urgent help!

Hello everyone. I am writing here because I am absolutely shocked by Microsoft Support.2 weeks ago I filled out the ATO (Account Takeover) form to recover my account and provided my correct IP address from 2ip.ru. I waited patiently.A few days ago, I contacted Live Chat. The agent assured me that my correct IP address details were successfully received, everything was processed CORRECTLY, and guaranteed that my account would be recovered within 48 hours .Today, I contacted support again because the deadline passed. And guess what? Another agent named Gautam checked the system and told me that my ticket was SILENTLY CLOSED due to "insufficient information"! They lied to me, made me wait, and then just closed my ticket without checking my provided IP data.I refused to fill out a new form to wait all over again, so I forced them to escalate it to a supervisor. My new escalation complaint case number is 7105572946.Gautam promised me that a supervisor would review my case and send me an EMAIL response within 1 day. But honestly, after all this waiting and after they silently deleted my previous ticket behind my back, I am not even sure they will actually reply to me.This is a total nightmare. Has anyone faced this? Can any Microsoft Moderator or Employee here PLEASE escalate my case 7105572946 to the higher management? I just want my account back after this disrespect!

UPDATE: I just contacted Live Chat again. The agent Jenny confirmed that Microsoft Safety Team completely MISSED the 24-hour deadline for my escalation case 7105572946. She has officially documented that my account recovery has been dragged since June 22nd and my previous SIR ticket was silently closed with no info. I demand higher management to look into case 7105572946 immediately!