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I can't unblock my account for allegedly violating Skype policy.

Boss Michael 0 Баллы репутации
2026-01-28T16:21:32.37+00:00

Good afternoon. In May, like many other Microsoft users after Skype support was discontinued, my [Moderator note: PII removed]@gmail.com account was automatically blocked. I appealed and received an automatic response, claiming that Skype policy violations had been detected and my appeal was denied. I still have a paid Family subscription, but I hadn't used Skype for several years before that. I responded to the appeal and received the same automatic response. I'm prepared to provide evidence and links proving that this was a massive glitch in Microsoft's system after Skype support was discontinued, but apparently I was banned. How can I contact a human operator, not a robot, so they can review my appeal and unblock my account? Thank you in advance for your response.

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  1. Katerina-N 4,840 Баллы репутации Внешний персонал Microsoft Модератор
    2026-01-30T00:20:55.4566667+00:00

    Please note that our Microsoft Q&A forum is a public platform, and we will modify your response/ question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.

    Disclaimer: Please note that this thread is written in English, even though it’s posted on the RU-RU forum. I’ll reply in English to assist properly. For future cases, you may consider posting on the EN-US forum to receive localized support. The information provided has been translated using an automatic translation tool. While we strive for accuracy, translations may not always fully reflect the content, context, and intent of the original text.

    Hello Boss Michael,

    Thank you for posting your question in the Microsoft Q&A forum. I understand that you are experiencing an issue with your account being blocked, and I truly empathize with how frustrating and stressful this situation must be.

    Unfortunately, in this particular case, I’m unable to provide direct assistance in unblocking the account. I sincerely apologize for any inconvenience this may cause.

    Please note that this is a user‑to‑user support forum. Moderators, contributors, and external Microsoft staff cannot directly intervene in Microsoft product features or access back‑end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas. Still, I will do my best to assist you with everything I can.

    Given the situation, we can only ask you to check your email and following the instruction to reappeal, and in the meantime, you can fill in the reinstatement form here:

    https://www.microsoft.com/digitalsafety/account-reinstatement?msockid=1dd56b942ae7677f26b37de42b5866af

    Please understand that this form is currently the only official channel that reaches Microsoft’s human review team for account reinstatement requests. I strongly recommend providing as much clear and relevant information as possible when submitting the form.

    I hope this helps clarify the next steps. Please feel free to reply here if you have any updates or additional questions, and I’ll do my best to assist within the scope of this forum.

    Best regards,

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