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After resetting Windows, my Microsoft Excel stopped working. It was previously activated on this device using my single Microsoft account.
Now Excel asks me to purchase a subscription, even though I already had a valid license linked to my account.
Please help me restore access to Excel on my device without requiring a new purchase.
Thank you,
Hello,
Can you sign into your Microsoft account online via https://account.live.com > Subscriptions, and tell me the name of the subscription?
Then in Excel, click on your user icon on the upper right, sign out. Then sign back in with the same account, does it improve?
I see only this
and I don't have Excel now because I cant download without subscription
As I remember I guess a year ago I had a sort of a key to have a subscription or idk just a key
Idk maybe it was something with key and now it is deleted.
idk
I don't see that you had a subscription either.
If you had some sort of key, if you redeemed that key, it should link to your Microsoft account, but that doesn't seem like the case.
Where did you get the key? If you get it from third party, unfortunately there's no way Microsoft can assist you with this missing key.
But you can use Excel web version for free https://www.office.com > Apps