Account do not acctept right password

Question

Account do not acctept right password

Vadim 0

Goog afternoon. I'm having trouble accessing my email. When I try to log in, I receive a message that my account has been blocked for violating the terms of service. The account has barely been used and only one letter has been sent. I successfully reset the password using the recovery form, but I couldn't log in using either the new or old password. At first, I thought I was especially tired and immediately forgot the new password. But the next day, my account was blocked again. I successfully reset the password again, this time copying it to make sure I didn't forget it, and again I couldn't log in using either the new or old passwords. This is strange. When I enter my email address on this page https://support.microsoft.com/home/contact?linkquery=Help%20me%20sign%20in%20to%20my%20Microsoft%20account , system reports that the account was blocked due to multiple login attempts with incorrect password.

1 ответ

Ваш ответ

Answer 1

Привет,

Спасибо большое, что обратились в сообщество Microsoft и поделились своей ситуацией. Я прекрасно понимаю, как неприятно оказаться заблокированным, особенно когда вы почти не пользуетесь аккаунтом. Давайте попробуем разобраться и всё исправить.

Для начала проверьте, можете ли зайти на страницу https://account.microsoft.com/security. Там можно увидеть уведомления или недавнюю активность, которая могла привести к блокировке.

Если доступ есть , отлично. Если нет, попробуйте очистить кеш браузера или открыть сайт в режиме инкогнито. Иногда помогает вход с другого браузера, устройства или даже другой сети.

Если всё равно не удаётся войти, рекомендую воспользоваться специальным инструментом от Microsoft, который помогает определить причину проблемы со входом. Вот ссылка: https://support.microsoft.com/en-us/account-billing/i-can-t-sign-in-to-my-microsoft-account-475c9b5c-8c25-49f1-9c2d-c64b7072e735 Просто введите адрес вашей электронной почты и следуйте инструкциям.

Надеюсь, это поможет. Обязательно напишите, как всё прошло — я с радостью помогу дальше, если нужно.

С теплом, Эдвард

Vadim 0 Баллы репутации

2025-10-11T18:02:42.28+00:00

Hello Edward, thank you.

I have tried from another browser and I can't access the page https://account.microsoft.com/security my account still locked.

As I said, I used https://support.microsoft.com/en-us/account-billing/i-can-t-sign-in-to-my-microsoft-account-475c9b5c-8c25-49f1-9c2d-c64b7072e735 tool twice. But I try it again if you say so.

I will describe my actions step by step:
I clicked "Sign-in helper";
I chose "With an email address"; (I can't use phone variant, Microsoft do not send codes to Russian phone numbers now.)

I put my locked email address in and after checking get this:

"Account blocked

We have detected that your account is blocked due to multiple incorrect password attempts.

To get back in to your account, you need to reset your password";

I fill password reset form;
I received an email with a link to reset my password;
I reset my password

"Security info updated

Summary of what you've completed:

Your password was changed";

I try to sign in with new password and get this message
"That password is incorrect for your Microsoft account.".
I couldn't enter the password incorrectly. When I reset the password, I first wrote the new one in a text file and copied it into the password reset form and the mailbox authorization form.

As I understand it, you are not a Microsoft employee and cannot see what is actually happening from the inside?

Поделиться через

Account do not acctept right password

1 ответ

Ваш ответ