Ошибка синхронизации

Question

Ошибка синхронизации

Кобрянов Андрей 5

Сегодня перестали файлы синхронизироваться друг с другом. Вчера все было нормально. Помогите пожалуйста исправитьошибка сервера написано, macbook используем захожу через браузер

Комментариев: 0

Ответы: 4

Ваш ответ

Answer 1

Nemo Noname 25

Dear Jeric Sobrino!

Unfortunately, your solution does not work.

I have cleared the cache, but it's all in vain.

ssue occurs on all computers where I tried to connect via OneDrive.

ted it with simple test files.

n created a new Microsoft account and tried testing with basic files — nothing works.

I believe this is not related to cache or cookies at all.

I opened Excel Online files directly in the browser and tried different browsers — no success.

It’s strange that several users are experiencing this issue simultaneously.

I suspect there is a problem on Microsoft’s side. We probably need to contact Microsoft Technical Support.

Please help, if possible.

Thank you!

Анонимные

2025-08-06T14:46:06.98+00:00

Hi Nemo,

I'm sorry to hear that any of my suggestions did not work. Moving forward, this is the Microsoft Support Contact page that could help you on your case.

Hoping for the best,
Jeric.

Answer 2

Анонимные

Hi guys,

Can you try deleting the file cache of your onedrive. Locate it here

%localappdata%\Microsoft\Office\16.0\OfficeFileCache

You will need to close OneDrive before deleting the cache.

Starting OneDrive will automatically rebuild the cache.

Then if you see this pop up

Пользовательское изображение

Try disabling your antivirus. Then open it up once all done.

Nemo Noname 25 Баллы репутации

2025-08-06T14:08:07.97+00:00

Dear Jeric Sobrino!

Unfortunately, your solution does not work.

I have cleared the cache, but it's all in vain.

ssue occurs on all computers where I tried to connect via OneDrive.

ted it with simple test files.

n created a new Microsoft account and tried testing with basic files — nothing works.

I believe this is not related to cache or cookies at all.

I opened Excel Online files directly in the browser and tried different browsers — no success.

It’s strange that several users are experiencing this issue simultaneously.

I suspect there is a problem on Microsoft’s side. We probably need to contact Microsoft Technical Support.

Please help, if possible.

Thank you!

Answer 3

Кобрянов Андрей 5

Macbook использую

захожу с браузера

ошибка сервера пишет

Анонимные

2025-08-05T17:23:11.47+00:00

Since you are using Macbook, start by clearing your browser's cache and cookies, which can often fix loading issues. If you're using Safari, try switching to Chrome or Firefox to see if the problem persists. Check Microsoft's service status page to ensure OneDrive isn't experiencing an outage. Disable any browser extensions, especially ad blockers or privacy tools, as they may interfere with OneDrive's functionality. Signing out and back into your Microsoft account can also help, as can opening OneDrive in a private or incognito window. Lastly, make sure your internet connection is stable, and consider restarting your router if needed. These steps should help restore access to OneDrive in your browser.

In Safari: Go to Safari → Settings → Privacy → Manage Website Data → Remove All.

In Chrome: Settings → Privacy and Security → Clear browsing data.

Make sure to back up your important Links (URL) that you are using.

Feel free to get back. Thanks!
Nemo Noname 25 Баллы репутации

2025-08-06T06:22:53.8366667+00:00

Dear Jeric Sobrino! Unfortunately, your suggested solution did not help. What else can be done? Could this be an issue on Microsoft's side?

Problem description:

Since August 5, 2024, synchronization between Excel Online files has stopped working.

The .xlsx files are stored on OneDrive.

The issue affects many users.

When attempting to refresh links, the following errors occur:

→ "Server error"

→ "We couldn't get this value due to a server error"

Clearing cookies and cache does not help.

Please help resolve this issue!

An urgent solution is required!

Thank you!

Описание проблемы:

С 05.08.2025 пропала синхронизация между файлами Excel Online.

Файлы xlsx размещены на One Drive.

Проблема у многих пользователей.

При попытке обновить ссылки возникает «Ошибка сервера», «Не удалось получить это значение из-за ошибки на сервере».

Рекомендации по очистке cookes и кеша не помогает.

Помогите решить проблему!!!

Требуется срочное решение проблемы!!!

Благодарю!

Answer 4

Анонимные

Hi,If OneDrive stops syncing, restart your device and make sure OneDrive is running. Update it via the settings menu, then try unlinking and relinking your account. If that doesn’t work, reset OneDrive by pressing Windows + R and entering %localappdata%\Microsoft\OneDrive\onedrive.exe /reset.

Let me know if this works.

Best,
Jeric

Nemo Noname 25 Баллы репутации

2025-08-06T06:39:23.0833333+00:00

Dear Jeric Sobrino! Unfortunately, your suggested solution did not help. What else can be done? Could this be an issue on Microsoft's side?

Problem description:

Since August 5, 2024, synchronization between Excel Online files has stopped working.

The .xlsx files are stored on OneDrive.

The issue affects many users.

When attempting to refresh links, the following errors occur:

→ "Server error"

→ "We couldn't get this value due to a server error"

Clearing cookies and cache does not help.

Please help resolve this issue!

An urgent solution is required!

Thank you!

Поделиться через

Ошибка синхронизации

Ответы: 4

Ваш ответ