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Engage offers local data residency to help meet data residency requirements. We commit to store message bodies and their file attachments within a specific geographical area, referred to as a geo. Viva Engage files are saved in Viva Engage cloud storage. For Microsoft 365 connected groups, some Viva Engage files are stored in SharePoint based on your SharePoint data residency policy. Since mobile push notifications send data to a third-party notification service (Apple or Google), they may be outside your geo.
Your Engage Enterprise tenant is automatically created when you create your Microsoft 365 tenant. For all Microsoft 365 commercial subscribers, the country/region from which you enroll determines your tenant's geo. If you enroll from Europe or Africa, your tenant associates with the EU geo. If you enroll from Australia, Asia, North America, or South America, your tenant associates with the US geo. For Microsoft 365 Education subscribers, your tenant associates with the US geo. If your billing address is in the EU, your tenant associates with the EU geo.
All data for reactions (for example, Likes on Viva Engage and Teams Q&A posts) associate with the tenant’s geo, and are available for export through eDiscovery. Reactions data isn't stored outside of the Microsoft 365 boundary.
Viva Engage accessibility for tenants hosted in the EU geo
Viva Engage Enterprise tenants in the EU geo generally support features for full participation between users within your Viva Engage network and users outside your network. All such users must be in Microsoft 365.
| Viva Engage feature | What this means for the EU geo |
|---|---|
| External networks | Microsoft 365 users in the EU geo can join external networks hosted within the US geo. For more information, see Work with external networks in Viva Engage. |
| External communities | Viva Engage networks can't create external communities. Community admins on a Viva Engage network can add Microsoft 365 users from outside of their organization as guests to a community. Learn more about Microsoft Entra B2B guests in Viva Engage communities. In addition, users in the EU geo can join external communities hosted in the US geo. |
| External messaging | Users can participate in external messaging threads within networks hosted in the US geo. |
| External collaboration | EU network users can participate in a community or external network in the US geo as external guests, enabled by the Microsoft B2B. |
| Posting to Viva Engage by sending an email message | This feature is available for all Microsoft 365 connected groups. |
Reprovision your Viva Engage Enterprise network to the EU geo
Customers can have their Viva Engage Enterprise tenant reprovisioned to the Viva Engage EU geo. Contact your Microsoft account team representative for details.