Admin tasks for Answers in Viva Engage

Administration of Answers requires either an Engage admin or Answers admin role.

Provide guidance using the Answers info panel

Answers admins and Engage admins use the Answers info panel to provide guidance to employees on how to use Answers in the organization. You can edit its title, provide explanatory text, and provide an informational link. By default, the Answers info panel is only visible to administrators. It appears as the top right panel on the Answers page for Admins and for users (when published).

After an admin edits, saves and publishes the info panel, all other employees with access to Answers in Viva Engage can see it. Ensure that the panel offers clear and useful information to Answers users about what they can expect to find there.

Edit the Answers info panel

Take the following steps to edit the Answers info panel:

1. Select the edit icon from the top right of the Answers info panel. 2. Enter content that's specific to your organization. The Title field is limited to 25 characters. To ensure your changes get saved, make sure to fill out all fields of the Answers info panel dialog, including the hyperlink and its description. 3. Select Save and publish to allow all Answers users to view the panel content.

Reset the Answers info panel

Take the following steps to reset the information in the Answers info panel.

1. Select the edit icon from the top right corner of the panel.
2. Select Reset in the Answers info panel dialog.

Use topics in the Answers experience

Topics encapsulate important questions asked by users in the Viva Engage network. Users can add ongoing topics to their Viva Engage feed by selecting them in the Topics to follow panel. Topics can help surface the information that's most important to users. Just like end users, admins can select any topic to read it directly in the Topics page.

Understanding topics

Topics work locally for both admins and for end users. However, when admins create new topics, they appear for all users in their network. End users can't define their own topics.

Add and edit topics in the Answers experience

When an admin creates a new topic, all network users with correct licensing see it and can use it in Viva Engage.

Do the following to create a new topic:

1. Select Answers, go to Topics to follow and select Discover more topics. The main Topics page appears.
2. Select Create Topic.
3. Enter the Topic name.
4. Enter a Description.

By default, when the new topic gets created, the admin automatically follows the topic. Users can post new questions in topics.

If users ask questions in the Answers page, AI-suggested topic tags can appear based on the subject matter. If an admin selects a tag, the action creates a new topic for Answers. The new topic appears in the Answers page without an automatic admin follow.

Admins can edit existing topics. To edit a topic, take the following steps:

1. On the Answers page, go to Topics to follow and select Discover more topics.
2. Select the desired topic.
3. in the topic banner, select the Edit topic icon.

Remove topics from Answers

To remove a topic or multiple topics at once, admins can take the following steps:

1. Select Answers, go to Topics to follow and select Discover more topics. The main Topics page appears.
2. Search by topic name, or filter by "All" to browse topics.
3. To edit and remove any single topic, select the ellipsis icon (...) on any topic.
4. To select and delete more than one topic from Topics to follow, use the check box on each, and select the trashcan. Removing a topic also removes all applications of the topic. You can't undo this action.

View Global Answers analytics

As an Answers admin, you can open and view Global Answers analytics. The page provides metrics about engagement and success rates for Answers in your community to assist the user base.

1. Go to Viva Engage's Explore > Analytics page.
2. Select the Global Answers tab. The analytics dashboard shows an overview and relevant insights about knowledge sharing activity across Answers in Viva.

For more information about analytics management in the Viva Engage admin center, see View and manage analytics in Viva Engage.

The following metrics appear for Global Answers analytics:

See also

Answers in Viva: Frequently asked questions (FAQ)

Key admin roles and permissions in Viva Engage

View and manage analytics in Viva Engage