Note
Access to this page requires authorization. You can try signing in or changing directories.
Access to this page requires authorization. You can try changing directories.
If your Cloud PC isn't working correctly, first make sure that you've satisfied all the minimum requirements for artificial intelligence (AI) features. If your account and your device meet those requirements, review the following topics to learn whether your issue is documented.
AI-enabled status activation time
After you AI-enable your Cloud PC, background processes might run for up to 48 hours before the supported AI features are ready to use.
Sparkles missing from Windows search box after you install a Windows update
After you install a Windows update, the sparkles might disappear from the magnifying glass icon.
To restore the icon, select the Windows search box. If the sparkles are still missing, restart your Cloud PC.
AI features missing after you install a Windows update
After you install a Windows update, AI features might not be available.
To restore all AI-enabled features, restart your Cloud PC.
"Click to Do" mouse cursor appears to lag
While you use Click to Do, or after you dismiss the Click to Do feature, your Cloud PC cursor might appear to lag.
To restore the cursor's responsiveness, restart your Cloud PC.
Semantic Search results don't appear in the Windows search "All" tab
Search results might take time to load in the All tab of the Windows search box.
If search results don't appear on your first search attempt, repeat the search. You might have to repeat the search multiple times to see the full results.
Semantic File Search doesn't work on a Cloud PC that uses nested virtualization
If Semantic File Search isn't working, make sure that the Cloud PC doesn't use nested virtualization.
To check this setting, and disable it if it's necessary, follow these steps:
Press Windows logo key+R, and then enter control panel.
In the Control Panel search bar, enter Turn Windows features on or off.
Make sure that the following features aren't selected. If any of them are selected, clear their checkboxes.
- Virtual Machine Platform
- Windows Hypervisor Platform
- Hyper-V
- Hyper-V Management Tools
- Hyper-V GUI Management Tools
- Hyper-V Module for Windows PowerShell
- Hyper-V Platform
- Hyper-V Hypervisor
- Hyper-V Services
To apply the changes, select OK, and then restart your Cloud PC.
Click to Do doesn't work when Cloud PC is in windowed mode
Click to Do might not work if your Cloud PC isn't in full-screen mode. Try maximizing your Cloud PC window (to full screen) before you use Click to Do.
Additional help for AI-enabled Cloud PC issues
For issues that aren't covered by this article, Windows Insider Program members can go to Get more help in the Windows Insider Program "Troubleshooting" article.