Introduction

Use declarative agents to extend Microsoft 365 Copilot. You define custom knowledge to create agents that can answer questions using authoritative content.

Example scenario

Suppose you work in a customer support team. You and your team handle queries about products that your organization makes from customers. You want to improve response times and provide a better experience. You store documents in a document library on a SharePoint Online site that contains product specifications, frequently asked questions, and policies for handling repairs, returns, and warranties. You want to be able to use natural language to query information in these documents and get answers quickly to customer queries.

What will we be doing?

Here, you create a declarative agent which can answer product support questions using information stored in documents in Microsoft 365:

What is the main goal?

By the end of this module, you demonstrate your ability to create a declarative agent for Microsoft 365 Copilot that can answer questions using information from documents.