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FAQ: Surface Hub running Microsoft Teams Rooms on Windows

  • Article
  • Applies to:
    Surface Hub 3, Surface Hub 2S

Scope

Note

This article applies to new Surface Hub 3 devices, Surface Hub 2S devices upgraded with the Surface Hub 3 Compute Cartridge and Surface Hub 2S devices software-migrated to the Teams Rooms on Windows platform.

Introduction

When did Surface Hub 3 start shipping with the Microsoft Teams Rooms on Windows experience?

  • Surface Hub 3 started shipping December 5, 2023.

How does Surface Hub running the Microsoft Teams Rooms experience compare to Surface Hub when it ran Windows 10 Team edition?

How can I transition my Surface Hub 2S to the new experience?

Ordering and purchasing information

How can I place an order for the Surface Hub 3 Compute Cartridge?

To order the Surface Hub 3 Compute Cartridge, see the following resources:

Performance and feature differences

How does the performance of Surface Hub 3 compare with Surface Hub 2S?

  • Customers benefit from a 60% CPU performance increase and a 160% GPU performance increase over Surface Hub 2S.

What other features are only available on Surface Hub 3 hardware?

  • Intelligent Audio:1 The Surface Hub 3 50" features two microphone arrays and speaker pairings. Smart AV optimizes audio based on device orientation, delivering the best stereo experience whether in Portrait or Landscape.
  • Faster Performance: With a 60% CPU performance increase and a 160% GPU graphics performance increase gen-on-gen, Surface Hub 3 customers benefit from a more powerful system that is also primed to capitalize on future software innovation.

Can I rotate Surface Hub on the new experience?

  • Smart Rotation is only possible on 50-inch Surface Hub 3 hardware (new Surface Hub 3 devices, or Surface Hub 2S devices upgraded with a Surface Hub 3 Compute Cartridge).

Can I rotate Surface Hub 3 85"?

  • No. Due to form factor constraints and expected use cases, rotation to Portrait is only supported on 50" devices.

Technical details and specifications

What is the default admin password on Surface Hub running Microsoft Teams Rooms on Windows?

What are the VESA mount specifications?

Windows 10 Team edition OS and support information

How long will Surface Hub 2S be supported on the current OS?

What type of updates to Windows 10 Team OS will continue until mainstream support ends?

  • At a minimum, consistent with previously announced support for Windows 10, Surface Hubs continue to receive security updates. No new features are coming to the Windows 10 Team edition OS.

What happens after mainstream support ends on October 14, 2025?

  • Surface Hub devices running Windows 10 Team will no longer receive security updates from Microsoft after October 14, 2025. Microsoft recommends that customers plan their strategy for transitioning Surface Hub 2S devices currently running Windows 10 Team edition, to the Microsoft Teams Rooms platform, no later than this date. You can transition your existing Surface Hub 2S devices either by upgrading them with a Surface Hub 3 Compute Cartridge, which effectively turns their Hub devices into a Surface Hub 3. Or customers can use the software migration option to transition to Teams Rooms on Windows, although without access to capabilities like Smart Rotation, Portrait, Intelligent Audio,1 and faster performance (which all require Surface Hub 3 hardware). To learn more, see Migrate Surface Hub 2S to Microsoft Teams Rooms on Windows.

Important

You can software-migrate your Surface Hub 2S device for free using the seamless software-migration option at any time before the end of support on October 14, 2025. Unlike the standard versions of Windows 10, there's no extended support option for Windows 10 Team edition when support ends.

References

  1. Software license required. Sold separately.

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