Administration Guide for Unified Service Desk 2.0

Applies To: Dynamics 365 (online), Dynamics 365 (on-premises), Dynamics CRM 2013, Dynamics CRM 2015, Dynamics CRM 2016

This guide provides information about how to install, administer, and manage Unified Service Desk for Microsoft Dynamics 365 (online) and Dynamics 365 (on-premises). You can use Unified Service Desk to configure and manage call center agent applications that provide your customer service agents with immediate and unified access to business critical information about your customers that helps them effectively handle their customer interactions.

For information about how to use Unified Service Desk to create call center agent applications for Microsoft Dynamics 365 and integrate with external applications and Computer Telephony Integration (CTI) systems, see MSDN: Unified Service Desk Developer Guide.

In This Section

What's new in Unified Service Desk for administrators

Overview of Unified Service Desk

Install, upgrade, and deploy Unified Service Desk

Update Unified Service Desk solution

Security in Unified Service Desk

Administer and manage Unified Service Desk

Troubleshoot Unified Service Desk

Reference

MSDN: Unified Service Desk Developer Guide

Unified Service Desk 2.0

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