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Server-side synchronization isn't working for your mailbox

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Applies To: Dynamics 365 (online), Dynamics 365 (on-premises), Dynamics CRM 2015, Dynamics CRM Online, Dynamics CRM 2016

You’re trying to track email using Exchange folder tracking, but server-side synchronization isn’t working for your mailbox. Folder tracking requires that your email be synchronized using server-side synchronization. Contact your Dynamics 365 administrator for help. More information:  Find your Dynamics 365 administrator or support person

For Admins

In addition to setting up server-side synchronization, you need to make sure the synchronization method for the user’s mailbox is set to Server-Side Synchronization or Email Router for incoming email.

More information:

See Also

Track Outlook email by moving it to a tracked Exchange folder
Set up server-side synchronization